Case Manager Management

Joyce Quick

*** *********** ***** *****: 407-***-****

Orlando, Florida 32825 *****.*******@*****.***

Professional Experience:

Children’s Home Society

Targeted Case Manager: 12/15/2019 to Present

Serving clients with a mental health need Orlando, Florida

• Manage a caseload of 15 clients.

• Develop community resources and services for the Client.

• Meet with Client once every 30 day.

• Develop the client assessment and service plan

Above and Beyond Children and Community Service

Family Advocate From: 10/2014 to 06/2014 Sanford, Florida Wraparound Facilitator From: 06/2014 to 12/15/2019 Above and Beyond Children and Community Service Sanford, Florida Care Coordinator Intern From: 7/13 to 11/13

• Attended various meetings regarding children and family needs within the community.

• Interviewed and assessed client needs and strengths.

• Responsible for identifying and locating resources to help with client’s needs. Walt Disney World Resorts Orlando Florida

Magic Kingdom Main Street Merchandiser From: 3/2011 to 1/2014

• Work cash register

• Maintain stock

• Greet Guest

Crossmark L’Oreal Retail Team Orlando, Florida

Retail Merchandiser From: 11/2010 to 6/2014

• Responsible for visual merchandising of 20 Wal-Mart Stores in the Orlando territory representing L’Oreal and Maybelline cosmetics.

• Developed key communications to each department manager on all new items and promotions.

• Ensure that all promotions and sale items are out on the floor. Managed the order process for any missing or broken fixtures.

Great American Shows Orlando, Florida

Event Coordinator From: 2008 to 2010

• Responsible for coordinating events ranging from small to large craft shows.

• Researched venues and managed the rental and staffing process.

• Successfully negotiated with vendors to sell their products at each event.

• Creating all advertisement for the event and handled all permits and necessary items for the show.

People’s Choice Aesthetic Surgery Orlando, Florida Office Manager From: 2004 to 2007

• Managed all Accounts Payable and Receivable via QuickBooks

• Successfully tracked all activity in building through an extensive tracking database sent to the General Manager on a monthly basis.

• Successfully managed the daily inventory of all products sold and reordered

• Managed employee health insurance process for all current employees and responsible for collaborating with insurance agents.

• Consistently managed the appointment scheduling for all doctors and staff

• Project Manager for a new building project related to health and science-based testing for vitamin deficiencies in new patients.

Total Pharmacy Inc. Arlington, Texas

Sales Merchandiser From: 2001 to 2003

• Responsible for Sales and Services for all Albertson’s Drug Departments in the Florida Region.

• Managed accounts related to the sale and visual merchandising of health products to all 120 stores.

• Collaborated with the District and Regional managers to develop promotional displays.

Alpha One Orlando, Florida

Territory Sales Manager From: 1996 to 2000

• Managed a team of seven merchandisers for my region.

• Developed and implemented plan-o-grams for each store reset and manage the reset team during each update.

• Developed training and content that would assist with driving incremental sales increases at every account.

Education: Belhaven University: Bachelor of Social Services Belhaven University: Masters in Science of Leadership Other Skills:

• Strong Computer Skills including Microsoft Windows Environment, Microsoft PowerPoint, Word, Excel and Outlook

• Experience organizing Community-wide promotional events for new products

• Skilled in making verbal and visual presentations to business managers. Related Experience:

• Caregiver for two children with a diagnosis of mental illness for over 15 years.

• Assistant Kindergarten teacher at Grace Baptist Church School, Marion S. C. 1983-1984

• Substitute teacher Marion County Elementary schools, Marion, S. C. 1984-1987

• Club Scott Den Mother 1982-1984

Certifications:

• HIPAA For Health Care Workers #21282751

• CANS (Children and Adolescent Needs and Strengths, Comprehensive Multisystem Assessment Florida Version Certification

• Targeted Case Management Training (Success 4 Kids & Families)

• Children's Functional Assessment Rating Scale

• Functional Assessment Rating Scale

• Wraparound Training Certification

• Church Coordinator for the Angel Tree Program

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