Case Manager Legal Assistant

COLLEEN L. LYONS

* ***** *****

MARLBOROUGH, CT *6447

***************@*****.***

Cell 860-***-****

OBJECTIVE: To obtain a full time/permanent position as a Legal Assistant utilizing my extensive experience in business environments, knowledge of various computer programs, knowing how to read and handle difficult situations along with prioritizing tasks.

Skills: Assure Sign, Neos, Needles; Teams, Microsoft Word, Microsoft Outlook, Excel, Windows, Internet, Legal Files, Typing 75wpm, Dictaphone, Lotus Notes, Time Matters, Time Slips, Pro Series. Zoom. Tax Port Convey

EXPERIENCE:

Insurance Assistant

10/10/24 – 3/31/25 Rangham Consultants, 6 month Temporary Position at Travelers, 57 Prospect Street, Hartford, CT 06103

Worked under the Senior Accountant Jon Holly in Claims Finance for a 6 month temporary assignment. Monitoring voice mails and redirecting them to the correct person. Opening mail, processing Substitute W9 forms updating information in the system, entering 1099 returned mail and researching possible new address through Google and entering into the system, also mailing out corrected 1099 forms for clients.

Pre-Litigation Case Manager

01/03/2023 – 08/13/2024 Dressler Strickland, 84 Cedar Street, Hartford, CT 06106

Pre litigation case manager, handled approximately 90 cases. Heavy client contact, requesting and entering new medical bills and reports. Handled doing demand packages to the insurance companies, faxing and sending e-mail to providers, confirming balances, handling liens on file such as ERISA liens, DAS and DSS. Keeping up with To Do list. Worked with 3 attorneys for their specific request, know how to handle getting police reports.

Case Manager

01/24/2022 – 08/11/2022 Carter Mario, 100 Plains Road, Milford, CT 06461

Pre litigation Case Manager for approximately 125 cases. Opening new files; client contact every 2 weeks; requesting new medical reports and new bills; sending updated medical records & bills to insurance companies; speaking with insurance adjusters to give updates; doing 30 day reviews on file; confirming balances; doing demand packages for attorney review.

Insurance Assistant

9/2013 – 12/9/21 Meehan Roberts Turret & Rosenbaum, Liberty Mutual Insurance Company, Wallingford, CT

Handled incoming deposition notices putting in calendar and sending letters to clients when applicable. Heavy contact with plaintiffs attorneys to re-schedule depositions. Confirmed depositions for 11 attorneys and assigned to attorneys based on where they live. Sending out Zoom links after depositions have been confirmed. Contact with claims associates to update them on files. Contact with court reports offices.

Administrative Assistant

7/2007 – 9/27/2013 Daniele & Associates, LLC, Newington, CT

Administrative Assistant to four accountants. Handled front desk position, greeting clients, answering telephones, copying and filing. Tax season – scheduled over 2000 appointments, sent out appointment cards and packages too all clients, worked overtime between 50-60 hours a week during tax season,

credit memos and petty cash for the office. Was in charge of making collection calls and doing all the paperwork for Small Claims Actions from begin to end.

Legal Assistant:

10/2003 - 6/2/2007 Various temporary positions in law firms as legal assistant and in manufacturing companies. My last position was an assistant at Northeast Utilities, Select Energy legal department, worked at Murtha Cullina LLP as a floater in the litigation department, Jackson O’Keefe and Phelan – defense litigation, Brown Raysman Millstein Felder & Steiner, commercial real and corporate; The Kahn Companies as an administrative assistant in manufacturing company; Monstream & May – worker’s compensation; Halloran & Sage – temporary as a floater, heavy ligitation.

Legal Assistant

6/2006 – 11/2/2006 Gold & Levy, Hartford, CT – Temporary position.

Legal Assistant to Attorney Gary Gold, handling only personal claims for plaintiffs. My main duty consisted of answering telephone calls calling clients and scheduling appointments, heavy contact with insurance adjusters, filing, opening and distributing mail filing and handling short calendar markings.

Legal Assistant

1/2006 – 6/2006 Northeast Utilities, Select Energy Legal Department, Berlin, CT.

This was a temporary assignment, was legal secretary for four attorneys handling corporate law, scheduling meetings, making travel arrangements, answering telephones, typing, filing, entering time for billing purposes, filing pleadings with Connecticut Siting Counsel.

Education – Manchester High School, Manchester, CT, Graduated with Honors.

References available upon request.

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