Information Technology Service Management

Devi Gattu

Atlassian JIRA/JSM/Confluence Administrator

Email: *****.******@*****.*** Mobile No: +91-967*******

CAREER OBJECT:

Looking for a challenging and responsible position in the field of Information Technology and have the flexibility to adapt to any new environment and work on any project wish to utilize this experience in an organization as part of them.

EMPLOYMENT TWO DETAILS:

EMPLOYMENT ONE DETAILS:

Organization

From

To

Duration

Roles

Hexaware Technologies

May 2025

Till date

4 Months

Senior Atlassian Admin

Organization

From

To

Duration

Roles

US Tech Solutions Private Limited

June 2023

May 2025

2 Years

Jira Administrator

Organization

From

To

Duration

Roles

Concentrix Private Limited

Dec 2018

March 2023

4 + Years

Atlassian Administrator

EDUCATION QUALIFICATION:

Particular

Year of Passing

College/University

Aggregate

B.Tech (ECE)

2018

JNTUK

75%

PROJECT: Riyad Bank

Product Name : Riyad Bank

Organisation : Riyad Bank

Duration : May 2025 – Till Date.

Role : Senior Atlassian Admin

Tools : JIRA Software, Jira Service Management, Groovy Scripting, Eazy Bi

Roles and Responsibilities:

Engages in custom development within Atlassian using Groovy, developing workflows, validators, post-functions, behaviors, listeners, and global-level scripts (e.g., for tracking inactive project/component leads, inactive project roles), along with other automation scripts to streamline business processes.

Prepared numerous EazyBI reports using MDX coding.

Worked with various plugins, including Script Runner, Assets, Rich filters etc

Created projects and implemented their configurations.

Worked on script runner plugin and Configure Behaviour, Script Fields, Listeners, conditions etc.

Worked with various plugins, including Script Runner, Assets, Rich filters etc

PROJECT 3: PMO Digital Delivery Office

Product Name : Union Pacific

Organisation : Union Pacific

Duration : June 2023 – Till Date.

Role : JIRA Administrator

Tools : JIRA Software, Jira Service Management cloud, Opsgeni, Confluence, Crowd, AD/LDAP, Jenkins and AWS-EC2.

Roles and Responsibilities:

Migrated Atlassian tools Jira Software, Jira Service Management, Confluence from Server to Data Centre and From Data Centre to Atlassian Cloud.

Performed Upgrading activities of Atlassian tools.

Performed Integration activities

Troubleshooting and fixing errors common to Applications and Application servers.

Monitoring server side to keep tracking the disk space usage and will clear the unused data for more disk space.

Installed and configure the Jira Software, Jira service management and confluence in Linux, Windows and cloud.

Performed cleanup activity and creating new Jira accounts.

Creation of Jira Projects based on business request.

Creating and Managing Issue types for Jira Projects.

Configure the JIRA workflow for the project and provides additional workflow features such as conditions, validator and post-functions as per User requirement.

Implemented Screens, Screen schemes and Issue type Screen Schemes

Created new custom fields and script fields.

Worked on script runner plugin and Configure Behaviour, Script Fields, Listeners, conditions etc.

Created new permission schemes, notification schemes and issue security schemes as per the user requirement.

Worked on creating dashboards and created gadgets as per the business requirement.

Created Jira Query Languages.

Creating EAZY BI accounts and performed importing the fields and JQLS to EAZY BI. Written Calculated measures for new requirements, creating various types of reports like table, pie, line, and Time line charts as per user requirements

Created Automation rules for the projects to automate the functionalities.

Created Scrum and Kanban Boards, provided access to the right users.

Created Plans and worked on providing right access to the right users.

Dilay interacting with the team members for Jira activities.

Monitoring the Database connection.

Created Power automations for easy of issue creation.

Created Email handlers for different projects.

Performed backup and restoration activities.

Created various types of projects, issue types, Queues in Jira Service Management.

Created Service Portal for Customers to raise a request.

Configure the alerts, routing rules, escalation policies and on-call schedules for service desk projects.

Configure the SLA’s and Calanders as per the agent requirements.

Created the automation rules to automate the functionalities.

Created pages, spaces in confluence.

PROJECT 1:

Product Name : Concentrix

Organization : Concentrix, Hyderabad.

Duration : Apr 2021 – March 2023

Role : JIRA/Confluence Administrator

Tools : JIRA, Confluence, Crowd, JIRA Service Management, GIT, GITHUB,

Bitbucket and Jenkins.

Roles and Responsibilities:

Upgrading Atlassian Tools.

Migrated Atlassian Jira, JSM, Confluence from Data Centre to Atlassian Cloud

Troubleshooting and fixing errors common to Applications and Application servers.

Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.

Created users on Active Directory, synched the users on Jira and assigned groups and spaces.

Installed and managed plug-ins for Jira and confluence in production environment.

Experienced in installation, configuration, usage and management on AWS (Amazon Web Services), Jenkins and GIT for application servers.

Managed JIRA Add-ons and Worked on Setup JIRA for Helpdesk/Tickets.

Published JIRA gadgets and dashboards on confluence page.

Migrated Jira, Confluence from CentOS to AWS-EC2 and Windows

Migrated from Atlassian Cloud to In House Servers

Maintained Various Add-ons and resolved the performance issues in Jira and Confluence

Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and makes queues for service desk teams.

Implemented SSO/SSL

Implemented Master and Slave(s) to maintain the load

Prepared Various Shell and Groovy to automate few conditions and Server restarts

I have created integration with AD/LDAP/Crowd.

Implemented and customized many add-ons as per business requirement

Implemented DVCS for GITHUB

Implemented Agile boards

Created filters for various request

Configured Code review options in Bitbucket

Fork and Clone implementation has been done in Bitbucket

Created required repositories in GIT and GITHUB

Improved the Database Connection pools

Prepared few shell scripts for automation

Implemented few groovy scripts in script runner add-on

Connected with Various repositories in Fisheye

Created users to review the code in Crucible

Creation of Jira Projects based on business request.

Creation of new Jira, Confluence, Fisheye, Jenkins users and groups.

Managing Issue types for Jira Projects.

Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.

Maintained JIRA team and program tech lead with Change management review dashboards.

Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

Monitoring DISK Space Usage.

Analysing and reporting upon JIRA Usage and Activities.

Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.

PROJECT 2: DOCVADIS

Product Name : Concentrix

Organisation : Concentrix, Hyderabad

Duration : Dec 2018 – Mar 2021.

Role : JIRA Administrator

Tools : JIRA, Confluence, Jira Service Management, Crowd, AD/LDAP,

Jenkins and AWS-EC2.

Roles and Responsibilities:

Working on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.

Worked on JIRA Service Desk workflows which includes project workflows, screen schemes and permission schemes.

Up gradation and Migration of JIRA, Bit bucket.

Created/Managed Users and Groups in Jira.

Installed and managed plugins for Jira and confluence in production environment and Installed and Managed JIRA Add-ons.

Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.

Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Upgraded all the plugins and applications (stash, confluence, Jira, fish eye) and synced with the old production applications.

Investigating the Jenkins logs and troubleshooting to fix the issues for failed builds.

Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users

Monitor Jira logs when performing migrations, troubleshooting users’/system issues.

Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and make queues for service desk teams.

JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes

Backup and Restore procedures.

Creating project for testing team based on Zephyr plug-in.

Expertise in all Jira project configuration schemes.

Creating users, projects and providing required permissions.

Migration done from one project to other.

(Devi Gattu)

PREFISSIONAL SUMMARY:

Around 6.4 Years of Experience in IT Industry and having very good exposure in Atlassian tools

Experience in Atlassian Products on JIRA, Confluence, and Jira Service Management, Bitbucket and Atlassian Cloud

Experienced on AWS – EC2, and Atlassian Cloud.

I have installed JIRA, CROWD, Jira Service Management, Confluence, Bitbucket, Jenkins on both LINUX, and AWS-EC2.

Worked on Issue Types, Workflows, Screens, Custom Fields, Permissions, and Notification Schemes for JIRA Projects.

Created Custom Workflows, Screens, and Fields in JIRA.

Created users on Active Directory, LDAP, Crowd and JIRA Internal Directory.

Implemented JDC and JDR in Windows and Linux.

Created events, email Notification Schemes, and Assigned Project Roles in JIRA.

Create Customized Dashboards, JQL Filters and shared with teams and used them on gadgets.

Created Spaces, Pages, Child Pages and Templates in Confluence.

Implemented Style Sheets, and Collaboration in Confluence.

Conducted trainings for teams on team collaboration and effective use of confluence.

Installed Various Plug-In’s (Add-ons) for Import/Update of Projects and Issues, Fields.

Worked on Upgrade of Applications and Plug-Ins Synced with the old Production Applications.

Worked with Version Control System like GIT, SVN, GIT and GITHUB.

Worked on Scripting Languages like Shell/Groovy Scripting.

Worked with Jira Service Desk to set up service desk, creates service desk request types, and make queues for service desk teams.

Prepared SLA’s as per client Terms and Conditions.

Experience to providing the Training to development team on how to track, plan, and analyse using JIRA.

Experience with developing high level Design documents and participating in design reviews.

Test Application in Agile development process.

Extensively worked in Scrum environment with active involvement in daily meetings.

Experience in complete expertise in planning, reviewing specification, documentation, scheduling, Design, Development, testing, Implementation and Maintenance of Applications using waterfall and Agile Methodologies.

Technical Skills:

Jira

Jira Service Desk

Confluence

Opsgeni

Bitbucket

EAZY BI

AWS

Linux

Groovy Scripting

Oracle/MySQL/PostgreSQL

Service Now

Linux

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