Customer Support Accounts Payable

TRAN THI MINH THU

CUSTOMER SUPPORT

035*-***-***

**************@*****.***

https://www.linkedin.com/in/thu-

tran-59965425a/

Viet Nam

Apr 10 1997

Female

Skills

SAP S/4HANA FI Configuration &

Support

Analytical Thinking Multitasking

Time Management

Communication in English (Verbal &

Written)

Certifications

2021 Completed ERP Consultant

Journey M01+ run by

University of Economic and

Law "Integrated Business

Processes in SAP S4/HANA"

Education

MAJOR: BUSINESS INFORMATION SYSTEMS 2015 - 2019

University of Economics Ho Chi Minh city

GPA: 7.35/10

Graduation project: 10/10

STUDY ENGLISH IN THE PHILIPPINES APR 2024 - MAY 2024 IMS Academy Philippines

Study an ESL English course

Work experience

BUSINESS SYSTEM CONSULTANT DEC 2018 - MAR 2024

AT CYBERLOGITEC VIETNAM CO., LTD

-Specialized in Financial Accounting (FI) modules including: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), Bank Accounting (BA), and integration with SAP Concur, and SAP SuccessFactors.

-Worked on automated payment processes, ensuring seamless integration with external banking systems.

-Conducted end-user training and knowledge transfer sessions to finance teams, enabling smooth adoption of SAP S/4 HANA functionalities.

-Provided Level 2 support for incidents and service requests, ensuring timely resolution of FI-related issues and minimizing business downtime. STUDENT MANAGER MAY 2024 - OCT 2024

AT MK LANGUAGE TRAINING CENTER PHILIPPINES

- Support students in their English-learning journey.

- Assist in overseas marketing coordination and student engagement. CUSTOMER SUPPORT MAR 2025 - AUG 2025

AT OWNEGO

-Supported POD customers via email/live chat, guided product usage, and created knowledge base articles to reduce repetitive inquiries.

-Collaborated with technical and product teams to troubleshoot issues, report common problems, and suggest improvements.

-Built strong customer relationships, gathered feedback, and contributed ideas that enhanced product features and user experience.

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