Customer Service Center Representative
Resume:
Nina Akopyan
Glendale, CA
****.**.*******@*****.***
SKILLS
Detail-oriented professional with expertise in customer service, administration, and education. Proficient in assisting clients with eligibility processes, managing office operations, and utilizing software tools like Salesforce, MS Office, and QuickBooks. Strong communication and problem-solving skills.
EXPERIENCE
TTEC Government Solutions, remote - Service Center Representative
September 2024- February 2025
●Provided customer service via ACD system and Covered CA website.
●Assisted consumers and professionals with health insurance inquiries.
●Explained benefits, tax credits, and Medi-Cal eligibility.
●Ensured compliance with privacy regulations and handled sensitive data.
Kropoyan Income Tax, Glendale- Office Administrator
July 2023 - August 2024
●Managed clerical tasks, correspondence, and filing systems.
●Assisted with communications and visitor inquiries.
●Maintained office supplies and administrative operations.
Glendale Unified School District, Glendale - Teacher’s Assistant
February 2020 - July 2023
●Assisted with lesson preparation and student supervision.
●Maintained attendance records and accommodations.
●Supported faculty meetings and conferences.
EDUCATION
UGRA State University, Russia - Bachelor of Science in Linguistics
2004-2009
Event Planner Certificate - IAP Career College,
Los Angeles 2024
TECHNICAL SKILLS
Office Tools: MS Office, Google Workspace, iWork
Customer Service & CRM: Salesforce, CalHEERS, Verint
Administrative & eSignature Tools: QuickBooks, DocuSign
Communication: Zoom, Google Meet
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