Customer Service Tech Support

Brady Evans

Jacksonville, FL

Phone: 859-***-**** ~ Email: *******************@*****.***

LinkedIn Bio

Detail-oriented professional with over 18 years of supervisory and managerial experience working in different industries from customer service to warehouse environment, and retail operations. Experienced employee trainer, quality control specialist, phone etiquette, auditor, and helpdesk savvy which consistently increased productivity and enhanced customer satisfaction. Experience

2024 - CURRENT

Member Expert/Tech Support Teleperformance USA, Orlando FL

• Assist members with Medicaid/Medicare questions regarding their policy

• Assist members with Medical Enrollment and Pension questions

• Troubleshoot disputes and problem-solve issues

• Create and manage member dispute cases

• Top 5% in the company for stats and QC

2022 - 2024

Dispatcher/• Managed Tech Support facility City onsite Facility maintenance Management USA, requests Jacksonville FL

• Top 5% in all call metrics on Helpdesk calls

• Coaching completion and standards for vendors

• Lead helpdesk in PPM problem solving

• Assist vendor with administrative process

2021 - 2022

Customer Service Rep/Tech Support/ MCI Valor, Jacksonville FL

• Leader in monthly call audits

• Assisted customers on technical issue resolutions

• Team Lead regarding customer resolutions

• Created job reporting and audit processes

2019 - 2021

Asst Store Manager/Joann Fabric, Jacksonville FL

• Management of store associates

• Follow up with customer concerns/complaints

• Managed stock room and distribution

• Daily accounting entries for store sales

2

2017 - 2019

Dept Supervisor/Beall’s Outlet, Jacksonville, FL

• Coordinated associate’s daily routines

• Daily accounting entries for store sales

• Managed customer survey responses/follow ups

• Oversee opening/closing of entire store

2013 - 2017

Auditor/Problem Solver/ Amazon, Hebron, KY

• Daily management of line agents

• Onboard of new employees/training

• Inspector of incoming/outgoing merchandise

• Delegation of warehouse workflows

Skills

Supervisor/Manger • Trainer • Problem Solver • Quality Control Specialist • Customer Service (Phone) • Florida Notary Public 2022• Proficient in Microsoft Office• Contract Admin Management (CAMS) • Workday• Kronos• Citrix• Viva Engage • Facet• Marstro Education

Graduated August 2017

Bachelors – Business Administration/Argosy University GPA 3.82

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