Customer Service Delivery Driver

Keith Smith

405-***-**** ************@*****.***

Professional Summary

Dynamic retail manager with more than 20 years’ experience with Lowe’s and Wal Mart. Demonstrates management experience providing employee leadership and motivation to ensure excellent customer service.

Skills

Retail Management

Team Leadership/Management

Customer Service Management

Cost/Benefit Analysis

Loss Prevention

Training/Development

Inventory Management

Employee Supervision/Scheduling

Customer/Employee Safety

Cash Management

Regulatory Compliance

Work History

10/2021 – Current Delivery Driver / Deliver That

Picking up corporate catering food orders, delivering and setting them up at client’s business.

08/2019 – 2022 Delivery Driver / Door Dash

Picked up food orders and delivered to homes and businesses.

Picked up and delivered groceries to residents.

04/2018 – 09/2017 Appliance Sales Specialist / Lowe’s Home Improvement Stores - OKC, OK

Sold appliances and various other products, demonstrating features to customers in showroom.

Maintained inventory of appliances, parts and accessories.

Processed sales, warranties and service agreements quickly and efficiently.

11/1997 – 09/2017 Assistant Store Manager / Wal Mart Stores, Inc. – Norman, OK

Managed the day-to-day operations of the store including customer service, inventory management and staff scheduling.

Ensured compliance with all safety regulations throughout the store.

Oversaw daily cash handling procedures, reconciling discrepancies as needed.

Led teams in planning, implementation and execution of merchandising and operation.

Provided excellent service and attention to customers whether via phone conversations or in-person.

03/1991 – 10/1997 Store Manager / Food Lion Grocery Store – Moore, OK

Managed daily store operations of the store including opening and closing procedures.

Ensured compliance with all safety regulations throughout the store.

Oversaw daily cash handling procedures, reconciling discrepancies as needed.

Provided excellent service and attention to customers whether via phone conversations or in-person.

Recognized by management for providing exceptional customer service.

Managed inventory tracking and physical inventory counts to minimize loss.

Identified opportunities for cost saving through waste reduction initiatives.

Prepared monthly reports on sales figures, expenses and profits.

Education

05/1975 High School Diploma

Moore High School – Moore, OK

Accomplishments

Wal Mart Leadership Academy Certification

Continued Education for Managers, University of Oklahoma – Norman, OK

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