Quality Control Data Entry

K I M B E R L E Y H A Y W A R D

Production Line Lead

A: Denver, CO, 80234 P: 720-***-**** E: *************@*****.*** OBJECTIVE:

Production professional with comprehensive experience leading teams in fast-paced manufacturing environments. Known for strong problem-solving skills, effective communication, and adaptability to changing demands. Skilled in optimizing production processes, ensuring quality control, and maintaining safety standards. Valued for fostering team collaboration and consistently delivering results. SKILLS:

● Effective Communication

● Conflict Resolution

● Sales & Client Relations

● Typing & Document Management

● Data Entry & Reporting

● Assembly & Production

● Point of Sale (POS) Systems

● Quality Control (QC) & Inspection

● Customer Service Excellence

● Training & Development

● Team Leadership & Supervision

● Microsoft Office & Google Docs

WORK EXPERIENCE:

Production Line Lead

BI Incorporated (A GEO Company), Boulder, CO

Feb. 2018 - Present

● Assemble products, perform inspections, and ensure quality control (QC) for accuracy, maintaining high standards for product quality.

● Input production data into the company system to track performance metrics and outcomes.

● Recognized as Employee of the Month in 2022 for exceptional performance and dedication to quality and team collaboration.

● Coordinate with quality control teams to address product defects or deviations from established standards, ensuring customer satisfaction.

● Streamline workflow to improve time management and optimize resource allocation, resulting in enhanced production efficiency.

● Maintain open communication with supervisors and managers regarding production challenges and opportunities for continuous improvement.

● Increase employee productivity by providing clear instructions, setting expectations, and offering constructive feedback.

Software Enhancement Entitlement Specialist

IBM, Boulder, CO

Oct. 2011 - Feb. 2018

● Collaborated with Delivery Project Managers to manage software contracts for clients, ensuring all entitlements and requirements were met.

● Ran daily reports to support decision-making processes, providing insights for senior management and team leads.

● Input data into Excel spreadsheets for tracking software entitlements, managing records, and reporting metrics.

● Conducted follow-up calls and communicated through email to ensure timely resolution of customer inquiries and issues.

● Adhered to all company policies and procedures, consistently delivering high-quality work in a fast-paced environment.

● Improved customer satisfaction rates by proactively addressing concerns and efficiently resolving complaints, resulting in enhanced client relationships.

EDUCATION:

Vocational Certification in Hotels and Airlines

United Travel School – Clearwater, FL

September 1989

High School Diploma

Lake Highlands High School – Dallas, TX

June 1988

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