El Paso Customer Service

ROSE ANN ESTRADA

**** ******* **. • El Paso, TX *9932

***************@*****.*** • 915-***-****

SUMMARY OF QUALIFICATIONS:

Skillful and dedicated Office Administrator with extensive experience in the coordination, planning, and support of daily operational and administrative functions. Demonstrated capacity to provide comprehensive support for executive-level staff including effectively managing all essential tasks.

Proven track record of accurately completing research, reporting, information management, and marketing.

Adept at developing, maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Proficient in Microsoft Office (to include Access, Excel and Power Point), Microsoft Windows - Operating Systems, Oracle, type 35-45 wpm with complete accuracy. PROFESSIONAL EXPERIENCE :

AUCERA - El Paso, TX

2025-2025

Homeserve - Repair Management

Customer Service Representative

Use database SAS system to make work orders. Customer would call into report home repair issues and I would send information to service provider network. Follow up on appointment times and dates. Call service providers in case of emergency to see who could take care of emergency calls. Help customers to go through terms and conditions to understand their policy. Answer questions about policies. Transfer calls to correct departments. Send emails to other departments to follow up with customers about work orders.

HELEN OF TROY - El Paso, TX

2022- 2024

Accounts Receivable Specialist

In Oracle coded accounts for multiple vendors. Attach payments, supporting documentation and invoices to open claims. Close and decipher different types of claims. Reasearch discounts and claim shortages on orders. Release vendor orders as dirtected by supervisors. Supported new associates after training with any questions or concerns.

OUTSOURCE CONNECTION/THE JOB CONNECTION - El Paso, TX 2019-2021 Texas Gas Service Customer Service Representative

Answer phone to answer customer questions. Start and stop service as directed by customers. Take payments and make payment arrangements for customers who are having trouble paying bills. Make changes to account information as directed by customers. Send inquiries to appropriate department depending on situation of account and what customer was needing. Solve any issues with account with in the customer service guidelines.

MOST HOLY TRINITY SCHOOL – El Paso, TX 2011-2016

Office Manager

Answer phones and take messages for principal and teachers. Open and distribute mail. Prepare registration packets. Received visitors and made sure sign in was completed. Compiled information for and prepared billing for lunch and after care programs. Received registration, tuition, lunch and aftercare program payments. Trained teachers on new computer program. Collected daily lunch count. Provided first aid to students. Input daily attendance. Managed files for students’ yearly grades and immunization records. Inventoried and ordered supplies. Helped organized uniform closet. Helped to organize and set up for school events. Called in substitute teachers. URBAN ASSOCIATES – El Paso, TX 2006-2010

Administrative Assistant for General Contractor.

Answer phones and take messages. Open and distribute mail. Type out subcontractor contracts, increase and decrease changes made to contracts and mail out initial contracts. Type out correspondence. Send out and receive faxes for distribution to the proper personnel. Keep logs of projects and subcontractors as well as what each subcontractor is responsible for. Make calls with invitation to bid. File correspondence in job files. Make files for individual jobs and contractors. Call subcontractors when checks are ready for pick up, make sure all waivers are signed and filed according to job and subcontractor. Help with any special projects. Assist on preparing bid packages. COLDWELL BANKER DE WETTER HOVIOUS– El Paso, TX 1998 to 2006 Office Administrator

Provide high-level administrative support to the Vice-President of leading Real Estate Firm with over

$100 million in annual revenues.

Perform a variety of key administrative functions, scheduling of Sales Meetings, Managing Calls routed through Multi-Line Phone System, Voice Mail System Maintenance, assuring day to day maintenance of Office Equipment to include all Computer Systems, Daily input of MLS listings, Customer Service, purchasing office supplies/equipment within budget, extensive file management/record keeping, support

/training of newly hired staff / agents on procedural policies and development of marketing initiatives for our agents. School administrator scheduled classes and instructors. Administrator for real estate school formed by Coldwell Banker de Wetter Hovious and does business as Accelerated Professional Education. Answered any questions about pre-licensing classes, kept registration applications and administered weekly tests, ordered books and kept supplies on hand. Kept files and updated material as per the Texas Real Estate Commission rules and regulations. EL PASO AREA TEACHERS FEDERAL CREDIT UNION – El Paso, TX 1996 to 1998 Receptionist / Member Liaison

Served as Receptionist/Member Liaison for local Teachers Credit Union Managed/Routed Calls through multi-line phone system, routed mail to appropriate personnel, assisted members in addressing /researching various account issues in a timely manner, assured membership seeking financial assistance we served in a professional and prompt manner by Loan Officers, assisted members in the opening /closing of accounts and maintained office supplies. EDUCATION/TRAINING

UNIVERSITY OF PHOENIX, SANTA TERESA, NEW MEXICO

Completed 105 hours towards my Bachelor of Science in Information Systems/ Business Administration (1996-2001)

INTERNATIONAL BUSINESS COLLEGE, EL PASO, TX

Office Administration Certification (1991-1992)

REFERENCES: Available upon request

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