It Support Technical

Syed Kazmi,

Alisher

IT Support Analyst

Phone: +1-917-***-****

Email: *************@*****.***

CONTACT Address: ** ******* ***, ****** ******

Provided technical support for 50+ end-users, resolving hardware, software, and networking issues.

Assisted with installation and configuration of systems, printers, and mobile devices.

Monitored and maintained IT infrastructure to ensure smooth operations. Core IT support with some admin duties

Implemented system backups and disaster recovery plans, improving data security

GPA: 3.3

PROFESSIONAL

EXPERIENCE

EDUCATION

SKILLS

IT support-Funloft Solutions july 2024 - feb 2025 Bachelor’s in information technology 2020 -2024

university of educatio, lahore, Pakistan

Windows and linux troubleshooting Hardware installation and maintenance

Time management

Network troubleshooting

Remote support tools

Team collaboration

IT support-TechNest (remote) june 2023 - sept 2023 Delivered remote troubleshooting for software, hardware, and network issues. Guided non-technical users with clear, step-by-step solutions. Reported and tracked software bugs, supporting QA and development teams.. Assisted clients with troubleshooting basic IT and account issues. Documented bc user-reported problems and escalated unresolved cases to higher-level IT staff.

Provided excellent customer service and guidance on technical queries. Front Desk & Technical Support — Funloft

Solutions(internship) feb 2023 - april 2023

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