Logistics Coordinator Customer Service

HARDIK MODI

*** ******** ****** *, ******* M*N *N4, ON. (437-****-***, *************@*****.***

Professional Summary

Results-driven Logistics Coordinator with strong expertise in shipment tracking, courier coordination, customer communication, and documentation management. Proven ability to identify and resolve delivery exceptions, triage inbound calls, and collaborate with diverse teams. Proficient in Microsoft Office (Outlook, Word, Excel), typing 40+ WPM, and capable of lifting up to 50 lbs. Committed to high-quality customer service and attention to detail.

Core Competencies: -

Shipment Tracking & Courier Coordination: Track courier shipments, monitor delivery status, quickly identify exceptions

Customer & Patient Communication: Provide timely parcel updates, field inbound calls, escalate issues to appropriate teams

Documentation & CRM Management: Record tracking data into CRM tools, generate accurate reports

Problem-Solving & Prioritization: Troubleshoot delivery delays, liaise with courier services, resolve exceptions

Technical & Clerical Skills: MS Outlook, Word, Excel, data entry accuracy

Physical & Team Performance: Box/material lifting, liaise with internal teams, strong time management

Education

George Brown College, Toronto, Ontario

Advanced Diploma in Business Administration- International Business 2023-2025

Key coursework: International Supply Chain Management, Trade Finance, Marketing, Trade Management

Seventh Day Adventist School, Navsari, Gujarat

Higher Secondary Certificate – Commerce (2019–2021)

Secondary Education (2006–2019)

Experience

Sales Associate & Inventory Coordinator, Pizza Maker

Pizzaiolo, Toronto, ON March 2023 – Current

Track incoming POS and vendor shipments; ensure all kitchen supplies arrive on time

Communicate delivery updates to restaurant staff, escalate delays to suppliers

Log stock and delivery information into Excel/ERP, maintaining accurate documentation

Monitor inventory levels, troubleshoot supply shortages and adjust orders accordingly

Handle vendor inbound calls, address product queries/QCs, and direct issues to relevant teams

Coordinate with backofhouse staff for receipt, storage, and physical handling of goods

Additional Skills & Interests

Travel: Visited Los Angeles, New York City, Chicago and Vancouver—deepened cultural insights and global perspective

Interests: Geopolitics, international affairs, global markets, and sports

Contact this candidate