Front Desk Customer Service
Resume:
Angel Hardy
Dedicated and client focused administrative professional with a proven
track record of supported high volume, known for efficiently managing front desk task operations, handling serious inquiries, and creating welcoming atmosphere. Adept at multitasking, problem-solving, and maintaining confidentiality, and strong attention to detail. 12801 Applecross Dr
Clinton MD 20735
*************@*****.***
EXPERIENCE
Volunteers of America, Washington Dc — Admin Assistant March 2023 - Present
Serve as the first point of contact in a behavioral health clinic, fostering a warm and professional environment.
Manage high call volume using a multi-line phone system; direct calls and respond to inquiries with discretion and efficiency. Schedule, confirm, and coordinate client appointments, ensuring alignment with clinicians’ availability.
Maintain confidential patient records in accordance with HIPAA standards. Support insurance verification and collaborate with billing for smooth payment processing.
Handle daily administrative tasks including data entry, filing, and form processing.
Resolve client concerns promptly, demonstrating empathy and professionalism.
Red Lobster, Lanham — Server & To-Go Specialist
2021-2023
Delivered high-quality customer service in both dine-in and takeout settings.
Managed large volumes of to-go orders with precision and attention to timing.
Handled payments and balanced cash/credit transactions efficiently. Maintained cleanliness and upheld food safety standards. Resolved customer issues promptly and professionally in a fast-paced environment.
SKILLS
Customer Service & Client
Relations
Administrative & Front Desk
Operations
Appointment Scheduling &
Multi-Line Phones
HIPAA Compliance &
Confidentiality
Insurance Verification &
Billing Support
POS Systems & Cash Handling
Team Collaboration &
Communication
Conflict Resolution
EDUCATION
Duval High School, Lanham - High School Diploma
2020-2022
High School Diploma
References
Shelly Pearsall
Office Manager & Executive Assistant
Volunteers of America
240. 593.1309
**************@*****.***
Allese Morrison
Clinical Manager
Volunteers of America
******.**********@*****.***
Michelle Fraizer
Clinical Director
Volunteers of America
Kayla Jones
Office Manager & Executive Assistant
Volunteers of America
Quindrana Gee
Clinical Director
Volunteers of America
**********@*****.***
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