Customer Service Office Manager
Resume:
RoxAnn Bell
Master of Science in Clinical Counseling
**** ****** **** **** **********, Mo. 65259
Telephone 1-660-***-****
*****-**********@*******.***
TO WHOM IT MAY CONCERN:
I GRADUATED FROM COLLEGE WITH SPECIAL HONORS IN THE SUMMER OF 2018 FROM CENTRAL METHODIST UNIVERSITY (CMU) IN FAYETTE, MISSOURI. THE PROGRAM WAS ACCREDITATION OF COUNSELING AND RELATED EDUCATIONAL PROGRAMS (CACREP). I ACHIEVED TWO AWARDS FROM CMU CONSISTING OF OUTSTANDING SECOND YEAR GRADUATE STUDENT AWARD AND OUTSTANDING CLINICAL AND ACADEMIC PERFORMANCE AWARD.
I HAVE CERTIFICATES OF COMPLETION FROM SUICIDE PREVENTION ON-LINE TRAINING COURSES OF- COUNSELING ON ACCESS TO LETHAL MEANS (CALM) AND PSYCHOLOGICAL FIRST AID TRAINING.
I AM ACCREDITED FROM THE MISSOURI CREDENTIALING BOARD FOR CERTIFIED RECIPROCAL ALCOHOL & DRUG COUNSELOR (CRADC).
I WOULD LIKE TO THANK YOU FOR THE TIME YOU HAVE SPENT ON MY RESUME AND HOPEFULLY I WILL BE HEARING FROM YOU SOON.
SINCERELY, ROXANN MESSER BELL, MSCC, CRACD
RoxAnn Messer Bell- Master of Science Clinical Counseling
1146 County Road 2160 Huntsville, Mo. 65259 **********@*******.***
Cell-660-***-****
Areas of Expertise:
Bachelor’s Psychology Degree
Drug & Alcohol Counseling
CBT Techniques
Abide by All Ethical Standards
Record Keeping
DSM-5 Knowledge
Leader—Celebrate
Recovery
Master’s Clinical Counseling
Faith-Based
Person-Centered Therapist
Individual Counseling
Group Psychotherapy and Psychoeducation
Ability and Knowledge of Performing the 12 Core Functions set by Missouri Substance Abuse Professional Credentialing Board
Screening, Intake, Orientation, Education, Referral, Record Keeping, Treatment Planning, Counseling, Case Management, Crisis Intervention, and Consultation
Experience of Past Work History
Counselor for Turning Point Recovery Center June 2019-March 2021
Counselor for Missouri’s Credentialing Board (CRADC)
Individual and Group Counseling
Excellent Customer Service
Crisis Intervention
Record Keeping
Treatment Programming
Team Worker
Office Manager, Affordable Construction 2004-present (Still Working)
Scheduled work to be completed and responsible for job duties.
Developed positive working relationships between clients, primary, and sub-contractors.
Provided excellent customer service
Maintained billing/accounts receivable
Roofer, Smiths Roofing and Construction 1987-2001
Interviews, reviewed records, and conducted assessments for potential jobs and employees
Collaborate records and tax preparation
Monitor, evaluate, and record progress of work and accomplishments
New knowledge by reviewing current literature, conducting social research, attending seminars, and training workshops
Regional Catering 1998-2001
Perform quality and quantity of services provided
Cook, Wait, Prepare Food and Services
Aldi’s Grocery Store 1989-1991
Assistant Manager
Cashier
Record Keeping
Cleaning floor with Electric Floor Cleaner
Inventory and Ordering
Loaded freight and stocked Shelves.
Meet delivery trucks at 5 am before opening the store to Customers.
Education
Central Methodist University-Master of Science Clinical Counseling
411 Central Methodist Square, Fayette, Mo. 65248
Phone 660-***-****
Graduation Date: 30 July 2018
Columbia College-Bachelor of Science in Psychology
1001 Rogers St. Columbia, Mo. 65216
Phone: 573-***-****
Graduation Date: May 9, 2015
Moberly Area Community College- Associate of Science in Psychology
101 College Ave., Moberly, Mo. 65270
Graduation Date: May 2013
Moberly Senior High School 1991-1995
1625 Gratz Brown Moberly, Mo. 65270
St. Pius X. Parochial Grade School
210 S Williams, Moberly, Mo. 65270
Tools and Technology
Manage files and records
Designing forms, Brochures, and other office procedures
Desktop Computers
Laser Printers
Notebook Computers, Laptops, Overhead Projector and Board
Special Purpose Telephones (multi-line telephone systems)
Word Processing software (Microsoft Word)
Maintain case history records and prepare reports
Assessments, Treatment Planning, Case Management
Presentation software (Microsoft Power Point)
Spreadsheet software (Microsoft Excel)
Tasks
Perform follow-up assessing the quality and quality of services provides
Develop and review treatment plans
Monitor, evaluate, and record progress with respect to goals
Modify plans according to progress and interventions
Increase social work knowledge by reviewing current literature, conducting social research, and attending seminars, training workshops, or classes.
Knowledge
Knowledge of different treatment models and therapeutic approaches including career development, drug and alcohol counseling, 12 step programming, crisis intervention, group dynamics within the family, marriage, and social structures
Diaphragmatic Deep Breathing, Progressive Muscle Relaxion, and Cue Controlled Breathing Techniques to reduce stress and promote relaxation
Mindfulness Training, CBT Techniques, DBT Diary Cards, Interpersonal Relationship Psychotherapy, Exposure Hierarchy Therapy, Bereavement Therapy
Skills
Service Orientation – Actively looking for ways to help people.
Critical Thinking- Using logic and reasoning
Demonstrate skills such as de-escalation, active listening, and reflective listening
Demonstrate ability to work effectively in a team
Demonstrate empathy for clients and their potential problems
Able to establish and maintain a good working relationship with clients and co-workers
Work Activities
Getting Information- Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Resolving Conflicts and Negotiating with Others-Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating
Establishing and Maintaining Interpersonal Relationships- Developing constructive and cooperative working relationships with others and maintaining them over time.
Organizing, Planning, and Prioritizing Work- Developing specific goals and plans to prioritize, organize, and accomplish your work.
Making Decisions and Solving Problems.
Extracurricular Activities
Volunteer at Salvation Army and Food Pantry
Member of St. Pius X Church and First Baptist Church-I alternate between both churches.
Minister Leader Celebrate Recovery-Saturday Afternoons at the Randolph County Jail with Women Offenders
Spiritual-Raise chickens, turkeys, rabbits at my farmhouse -I enjoy planting gardens and working in the yard.
Enjoy dinner and a movie with my husband at night after work.
I spend a lot of time with my grandchildren. Currently I have nine grandchildren and working on the tenth grandchild.
References
Lynn VanDolah
Kirksville Higher Education Center, PO Box 1007, Kirksville, Mo. 63501
660-***-**** e-mail=*****@****.***
Linda Taylor L.L.C. Licensed Professional Counselor 423 E. Logan, Room 100, Moberly, Mo. 65270---660-***-**** e-mail=**********@*****.***
Melissa Layman, M. Ed, C.R.C- Vocational Rehabilitation, Columbia, Mo.
573-***-**** or 877-***-**** e-mail=*******.******@**.****.**.***
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