Real Estate Administrative Assistant

DAYLA PETERS ************@*****.*** 770-***-****

Experienced banking professional with a background as a Teller and Loan Officer, seeking to apply strong customer service and financial expertise in a Teller role. Committed to delivering efficient, personalized service while supporting branch operations.

EXPERIENCE

Loan Officer Brand Mortgage Lawrenceville, GA (2016-2017) Wells Fargo Atlanta, GA (2017-2019)

• Expertise in loan origination and processing for personal and mortgage,

• Strong understanding of financial products, credit analysis, and risk assessment.

• Ability to assess customer needs, provide tailored loan options, and guide clients through application processes.

• Proficient in compliance with banking regulations, policies, and lending standards.

• Excellent communication and interpersonal skills for building relationships with clients and internal teams.

• Detail-oriented with strong organizational and time-management abilities to handle multiple loan applications.

• Skilled in using loan management software and customer relationship management (CRM) tools. Bank Teller Wells Fargo Carrolton, GA May (2019-2022) Douglasville, GA Nov (2022-Present)

• Processed routine teller transactions and provided operational support, ensuring efficiency and compliance with bank policies.

• Delivered exceptional customer service by engaging with clients, identifying financial needs, and offering tailored solutions.

• Promoted digital banking services, educating customers on mobile banking options and supporting their adoption.

• Managed cash handling with accuracy and security, following all policies to mitigate risk and prevent fraud.

• Collaborated with team members to meet customer needs, ensuring smooth operations in a fast- paced environment.

• Exercised sound judgment and escalated complex issues to senior staff when needed. Skills

Microsoft Suite (Word, Excel, PowerPoint) • Teller View • CRM Platforms • Proficient in Data Entry • Accurate Cash Handling & Transaction • Fraud Detection Tools

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