Customer Service Administrative Assistant

BR Billie Jean Russell

Lafollette, Tennessee ****6 865-***-**** *********@***.***

PROFESSIONAL

SUMMARY

Software :Avionte ATS, Microsoft Office, SharePoint, Zoom, Teams, PlanGrid

Office administration skills; document preparation, proofing, scheduling, project management. including customer service and problem-solving skills;

Staffing: including onboarding, HRIS, I- 9, assessments, reference checks; Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.

SKILLS Project Recruiting

Talent Acquisition

Data Analysis

Work Authorizations

Human Resources Management

Systems

College Recruiting

Offer Letter Drafting

Job Applicant Interviews

Background Checks

Candidate Pre-Screening

Verbal and Written

Communication

Resume Uploading

Microsoft Office

WORK HISTORY RECRUITER 10/2022 to CURRENT

Cathcart Rail Remote

I recruit for over 20 operation sites across the United States. Evaluated strengths and weaknesses of candidates through effective screening processes.

Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Operated and maintained applicant tracking and candidate management systems.

Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.

ADMINISTRATIVE ASSISTANT 07/2012 to CURRENT

BurWil Construction

Administrative functions of the construction office, bids, project administration, collaboration with bidders; architectural firms, etc. STAFFING SPECIALIST 07/2008 to 04/2021

Wise Staffing

Managed entire hiring/onboarding/termination process, recruiting, site presence, drug screens, background including I9/E-verify, placement of employees

ADMINISTRATIVE ASSISTANT 11/2020 to 12/2020

Luttrell Staffing/BurWil Construction

Assignment for BurWil Construction - phones, process requests for information; filing including Dropbox; filled in at BurWil Construction for almost two months.

RESERVATIONIST CUSTOMER SERVICE 05/2017 to 08/2020 McCloud Mountain Restaurant & Resort

Friendly and professional customer service, answering multiple phone lines, hotel and restaurant reservation management including payment processing, special group events, onsite key management for owners OFFICE MANAGER 03/2016 to 06/2020

Quadriciser

Initiate sales calls/prescreen assisting sales manager, shipping parts and mailing correspondence payroll reporting, invoices; SAM & Veterans Administration Reporting; general office duties

STAFFING SPECIALIST 01/2017 to 05/2017

Kelly Staffing

Pre-screening (application, testing, drug screen initiation, and I-9), onboarding, assisting with placement of new hires

Served at first point of contact for applicants visiting the Knoxville branch. Campbell County Government 03/2009 to 06/2013

Administration, grant management, point-of-contact for State of Tennessee, TVA, Appalachian Regional Commission, and companies, respond to RFIs, phones, scheduling, community meetings

EXECUTIVE ASSISTANT 01/2008 to 03/2009

Oak Ridge National Laboratory

Established new Tennessee office, performed marking functions; coordinated corporate travel

Account analysis; SAM/CCR process for government contracting BUSINESS DEVELOPMENT ASSOCIATE 06/1987 to 01/2008

Oak Ridge National Laboratory Oak Ridge, TN

Responsible for administrative functions of the HTML Research Program; proposal management, tours, special events, conference/tradeshow exhibits

Arranged potential client contacts, cultivated relationships and followed through all service needs.

Planned marketing initiatives and leveraged referral networks to promote business development.

Networked among local business and community organizations to develop leads and generate business.

Sought out and engaged with customers to drive sales and service using suggestive selling.

EDUCATION Bachelor of Science Business Marketing University of Phoenix Tennessee

GSA/Microsoft Office Leading with Emotional Intelligence Disney Approach to People ManagementLeadership Campbell County Procore Construction Certification

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