Customer Service Technical Support

KHIAL M. SULIMANKHIL

Houston, Texas ***** 832-***-**** *************.***@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, computer user support, and project management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding project goals. Trained in remote troubleshooting and technical support. SKILLS

Technical Support Network Maintenance User Support

Project Coordination A+ Certification Hardware Diagnostics

Support Services Problem-Solving Teamwork and Collaboration

Microsoft Windows and Office Database Management Organizational Skills EXPERIENCE

Concierge Manager - Customer Service Representative Radkin LLC Houston, TX

September 2022 - Current

Delivered fast and friendly service to handle questions and service complaints.

Helped office personnel with errands, paperwork and data entry tasks.

Delivered exceptional customer service to bolster strong customer relationships and build positive experiences.

Organized files and records and handled other support tasks.

Identified issues and solutions to eliminate backlog and maximize workflows. IT Assistant

Galaxy Sky Construction Co Kabul, Afghanistan

May 2020 - February 2022

Assisted with installing, configuring and maintaining workstations.

Helped with prompt resolution of technical support issues for in-office and remote users.

Enhanced system security with network improvements and software patches.

Organized and maintained IT resources for maximum performance.

Observed and tracked daily performance of computer systems to achieve optimization. Community Liaison Officer

Dycon Corp International Kabul, Afghanistan

November 2017 - April 2020

Provided information, translation, and training to people in the community.

Helped create and maintain positive relationships between different organizations and the public.

Identified potential areas for improvement.

Developed effective and fruitful relationships with community stakeholders.

Established and cultivated strategic partnerships with key influencers to support membership growth efforts.

Oversaw clerical support tasks to maximize office staff productivity.

Implemented community programs to help reach individuals requiring services. Project Team Lead

Chemonics USAID Program Kabul, Afghanistan

March 2012 - June 2017

Established project roadmaps covering objectives, schedules and budget.

Kept team members on track with regular meetings.

Liaised with project stakeholders concerning project details and deliverables.

Managed project documentation and deliverables by version.

Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.

Presented project status updates to leadership and collected feedback for review. EDUCATION

Associate in Science (A.S.) - Information Technology Karwan Institute of Higher Education, 2nd District Kabul, Afghanistan December 2010

Comptia A+ Certification

Houston Community College, Houston, TX

April 2024

REFERENCES

References Available Upon Request.

LANGUAGE

Pashto

Native

Dari

Fluent

Persian

Fluent

Urdu

Fluent

English

Fluent

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