Customer Service Data Entry

Lauren Meredith

Kalamazoo, MI 269-***-**** *************@*****.***

Professional Summary

Business Administration graduate with internship experience in business operations and administration. Skilled in Microsoft Office, data entry, customer service, and organizational management. Strong communicator with proven ability to adapt, multitask, and support business functions in fast-paced environments.

Education & Certifications

Kalamazoo Valley Community College – Kalamazoo, MI

Associate of Applied Science, Business Administration April 2025

- Microsoft Office Specialist: Excel 2019 Associate (Dec 2022–Present)

- Licensed Claims Adjuster (2017–2019)

Core Skills

- Microsoft Office (Excel, Word, Outlook, PowerPoint)

- Administrative & Clerical Support

- Customer Service & Client Relations

- Claims Processing & Data Entry Accuracy

- Organization & Time Management

- Team Leadership & Training

Professional Experience

Business Intern – Kalamazoo Valley Community College Kalamazoo, MI

Jan 2025 – Apr 2025

• Supported faculty and staff with administrative and business operations.

• Conducted data entry, prepared reports, and maintained accurate records.

• Assisted with project coordination, scheduling, and communications.

Claims Customer Service Rep – Farmers Insurance Caledonia, MI

May 2017 – Nov 2017

• Processed FNOL auto/home claims with accuracy and compliance.

• Delivered empathetic, professional support via high-volume calls.

• Utilized multiple computer systems to track and resolve claims.

Shift Supervisor – Qdoba Mexican Grill Kentwood, MI

Jun 2013 – May 2016

• Supervised and trained employees to ensure efficient shift operations.

• Delegated tasks, managed inventory, and monitored food costs.

• Handled cash deposits, daily reporting, and customer issue resolution.

Shipt Shopper – Shipt, Inc. Kalamazoo, MI

Oct 2020 – Sep 2021

• Coordinated and fulfilled customer orders in a time-sensitive environment.

• Delivered excellent customer service and problem-solving to meet client needs.

Youth Soccer Coach (Volunteer) – AYSO Kalamazoo, MI

Sep 2023 – Present

• Planned and led team practices, teaching collaboration and sportsmanship.

• Communicated effectively with players, parents, and other coaches.

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