Customer Service Retail Sales

Bea Lamanna

** ******* ****, ********** **, ***** 860-***-**** **********@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. I am organized and effective with encouraging staff cooperation and productivity. Expert retail sales Professional offering 15+years’ experience in retail customer service and retail management. Detail oriented and focused on exceeding sales goals. I have a strong worth ethic and motivational skills in planning, communicating and problem-solving abilities. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Authorized to work in the US for any employer. Willing to relocate to near by towns (Plainville, Farmington, Bristol CT)

Experience

GENERAL MANAGER CLEANING AUTHORITY, AVON CT NOVEMBER 2024 – PRESENT

·Hire, and terminate staff members, training onboarding new employees.

·Scheduling over 20 staff members weekly, payroll processing.

·Recruit new oncoming customers while inspecting their homes, providing cleaning quotes and outline weekly/monthly cleaning schedules for their specific needs.

·Inspecting homes for quality and employee retention .

·Supplying teams with appropriate cleaning products/machines if broken down in the field.

FRONT OF HOUSE MANAGER RIVER EATERY, WINSTED CT SEPTEMBER 2022 – SEPTMEMBER 2024

·Provided exceptional customer service while taking customers’ orders, delivering the correct food items requested.

·Assisted head chef in menu planning and development, contributing creative ideas that enhanced offerings and increased customer engagement.

·Maintained cleanliness and organization of kitchen work areas in accordance with local health regulations.

·Engaged with customers to enhance their dining experience, resolving complaints and ensuring repeat business.

·Processed payments and managed cash registers with accuracy and efficiency, maintaining a balanced cash drawer throughout shifts.

·Trained new front-of-house staff, on company policies, menu offerings, and customer service techniques, improving overall team performance.

OPERATION MANAGER PARTY CITY, SIMSBURY CT MARCH 2019 – MARCH 2025

·Hiring, training, terminating and scheduling for over 15 staff members.

·Created and managed employee schedules, ensuring optimal staffing levels for peak business hours.

·Processed payroll accurately and efficiently, maintaining compliance with company policies and regulations.

·Handled cash transactions, managed deposits, and performed cash reconciliations to uphold financial integrity.

·Oversaw merchandising strategies, optimizing product placement to enhance visual appeal and drive sales.

·Conducted inventory control measures to minimize shrinkage and maintain stock levels, ensuring product availability.

·Delivered superior customer service by leading a dedicated team, fostering a welcoming environment for all customers.

STORE MANAGER BIG LOTS, NEW MILFORD CT DECEMBER 2011 – APRIL 2018

· conducted interviews and made staffing decisions to build a skilled sales and marketing team.

·Trained new associates on POS systems and effective sales techniques to enhance customer interactions.

·Strategically assigned duties to employees to optimize store operations and meet customer needs.

·Scheduled and led weekly store meetings to communicate goals and promote team collaboration.

·Completed daily tasks and special projects with a focus on efficiency and quality outcomes.

·Provided guidance to staff on handling complex sales scenarios and customer inquiries.

·Developed and managed a productive team environment that consistently achieved sales goals.

·Oversaw budget management, ensuring adherence to financial targets while maximizing store performance.

·Provided comprehensive store management, including scheduling and personnel supervision.

·

STORE MANAGER RITEAID, SOUTHINGTON CT JUNE 2007– JULY 2011

· Managed daily store operations, focusing on delivering high-volume customer service and driving sales performance through effective profit and loss management.

·Recruited, interviewed, hired, and developed a talented team by evaluating, coaching, and counseling employees to enhance performance.

·Implemented and maintained proper cash control measures and loss prevention procedures to safeguard store assets.

·Oversaw the store's appearance and merchandising strategies, ensuring alignment with ongoing marketing campaigns.

·Scheduled and facilitated weekly store meetings to foster communication, team cohesion, and updates on business objectives.

·Monitored security protocols and managed incidents professionally to ensure a safe shopping environment.

·Trained staff on strategies for effectively handling difficult and complex sales situations, enhancing customer satisfaction.

STORE MANAGER BROOKS PHARMACY, TORRINGTON CT AUGUST 1999 – JUNE 2007

·Conducted interviews and made staffing decisions to build a high-performing sales team.

·Assigned tasks to team members strategically, utilizing individual strengths and job knowledge to meet company objectives.

·Trained and developed new associates on the POS system and essential sales tactics, driving improved performance.

·Planned budgets and authorized payments and merchandise returns to ensure fiscal responsibility.

·Increased profitability through targeted sales training and effective troubleshooting of profit loss areas.

·Fostered repeat business by delivering exceptional customer service and building strong customer relationships.

·Managed a diverse team of 12 sales associates, 1 team leader, and 2 assistant managers to achieve operational excellence.

·Monitored security measures and handled incidents professionally to maintain a safe shopping environment.

·Prepared and analyzed profit and loss performance reports to inform strategic decision-making.

B.S. IN BUSINESS ADMINISTRATION JUNE 20XX BIGTOWN COLLEGE, CHICAGO, ILLINOIS

A.A. IN HOSPITALITY MANAGEMENT JUNE 20XX BIGTOWN COLLEGE, CHICAGO, ILLINOIS

Skills & Abilities

·Accounting & Budgeting

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Proficient with Payroll Process

·Financial Report Writing

·Merchandising

·Sales Management

·Retail Management

·Efficient with profit and loss

·Key holder

·Inventory control

·Cash handling

·Strong worth ethic

·Poised under pressure

·Experienced in most restaurant positions

·Fun and energetic

·Receptionist Skills

·Proficient in Interviewing, training and terminating.

·Supervising Experience

·Excellent customer service skills

·Excellent team building retail skills/team player

·Leadership experience

·Proficient in Scheduling

·Skilled problem solver

References

Maureen Pavalock (River Eatery Employer) 1-386-***-****

Antonio Cuba (Big Lots Employer) 1-203-***-****

Tamara Savoy (coworker) 1-959-***-****

Contact this candidate