IT Manager, Property Manager, Project Manager

David Okutman

South Daytona, Florida ********@*****.*** 410-***-****

LinkedIn: www.linkedin.com/in/david-okutman-371307a SUMMARY

Accomplished Information Systems Manager with a background that includes work in the Educational, Publishing, Financial Services, and Healthcare fields. Successful track record of updating legacy business-critical systems, telecommunications, networks, and peripheral components. I am considered a highly personable and self-motivated professional with the versatility to work among diverse groups and handle complex problems effectively. SKILLS

Project Management, business process improvement, ITIL v3 Foundations certified: Candidate #968242, change management, disaster recovery, budget preparation and accountability, Service Management, VMWare Data center certified associate, data center management, call center management, UCC Call Center, ChatGPT, data analytics, Service Now, Autosys, escalation processes and procedures, Workday, AWS connect. Team management and recruitment.

EXPERIENCE

T Rowe Price Associates Owings Mills MD

Infrastructure Operations Manager July 2014 – Present

● Manage all daily production operation functions for the Data Center Operations staff to ensure that all scheduled jobs are processed, and T. Rowe Price maintains its service level agreements with various business units.

● Utilize ServiceNow reporting and incident review.

● Develop schedules and ensures that shifts are covered.

● Documents and delivers feedback on department metrics and expectations.

● Participates in the interviewing and hiring process of new associates.

● Manage vendor relationships to ensure equipment is maintained and schedules preventive maintenance.

Care Tech Solutions Troy, MI

Client Executive October 2013 – July 2014

● Responsible for all on site IT operations in a suburban Washington hospital.

● Manage on site personnel, including network engineers, server engineers, VOIP engineers, and desktop engineers.

● Submit sales proposals to client for additional services.

● Act as liaison to Hospital CIO and ensure IT systems and services are meeting agreed upon service levels.

Mercy Health Systems

Baltimore, MD

Information Technology Manager

July 2009 – October 2013

● Responsible for management of all level 1 and level 2 IT support staff as well as Audio Visual support staff in a 24/7 Metropolitan Hospital consisting of 19 full time employees.

● Support of over 5000 devices in current environment.

● Manage Helpdesk Call Center

● Restructure of current support team to maximize efficiency and problem resolution based on ITIL processes and procedures.

● Major contributor to “go live” of new hospital facility, including rollout of all new desktop hardware and software systems.

● Major contributor to “go live” of Epic ambulatory software implementation.

● Reduced overtime expenses by over 15% by implementing effective processes and procedures for managing break/fix issues and new installs. Sylvan Learning Systems Baltimore, MD

Technical Services Manager October 2000 – December 2008

● Managed project from research to installation of new helpdesk ticketing system

(HEAT).

● Reduced number of staff required to support the users by streamlining support processes and procedures.

● Created customer Service Level Agreements, and ensured they were met monthly.

● Saved the company annually on their building security costs by managing project to replace current security systems for the facility, which resulted in a net savings of 90K per year.

● Managed group of 34 support personnel consisting of level 1 and level 2 support staff as well as their respective supervisors.

● Managed project to automate onboarding of new hires for the firm. Landmark Newspapers Westminster, MD

Information Technology Manager April 1997 – October 2000

● Managed rebuild of entire network infrastructure, migrating legacy Dos and Novell based systems to Windows server based systems.

● Oversee daily support of servers, hardware, software, email, network infrastructure, and telecom system.

● Submitted capital budget requests for all IT related equipment, as well as developed business case justifications and ROI analysis for IT spending and IT capital initiatives. EDUCATION

Carroll Community College Westminster, MD

AAS Information Systems Management

Howard Community College Columbia, MD

Certificate in Data Processing, and letter of recognition in PC repair

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