Administrative Assistant Front Desk

Shabina Ali

Jackson Heights, NY *****

**********@*****.***

+1-929-***-****

Work Experience

Administrative Assistant

Northwell Health-Astoria, NY

October 2023 to Present

• Typing various correspondence

• Greeting and directing visitors

• Answering telephones, taking message

• Scheduling appointments

• Update patient’s demographics

• Collecting copayments

• Verifying insurances

• Creating referrals through insurance portals

Receptionist /call Center/ Referral

Infinity Dermatology-New York, NY

October 2021 to March 2024

· Answering calls for all 16 locations/Assisting over 100 patients on a daily basis

· Assistance with patient inquiries/ Message intake for medical questions

· Transferring calls and inquiries to providers and care coordinators.Verifying insurances if active not active/referral required

·Checking insurance portals if referral has been received

·Submitting Prior authorization on certain procedures

·Review schedules for all locations

·Registering new patients and updating patient demographics, scanning, faxing, and photocopying documents

· Scanning and uploading superbills/daily sheets/copay logs to sharefile

·Handling cash and credit card payments

·Scheduled patients accordingly(xtrac, phototherapy, cosmetic, chemical peel, excision, patch testing, laser, etc.)

Front Desk/Dental Assistant

Dr. Ferstendig Dental Office-Forest Hills, NY

June 2021 to December 2021

· Front desk duties including appointment scheduling, checking in/out patients, answering phone calls

·Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient’s treatment to maintain cleanliness and prepare for the next patient

·Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts

·Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients

·Documented patient records with procedures performed and added notes taken to charts Phlebotomy Internship Site

Quality Medical Care

March 2018 to June 2018

· Drawing blood.Taking patients temperature, weight and blood pressure

· Accurately labeled vacutainer tubes with patient’s name, dob, time and date of collection

· Sanitized. Restocked and organized exam rooms

Education

Associate in Science (AS) in Business Administration BMCC

Skills

• Critical thinking

• Emblem Portal

• Adaptability

• Trizetto

• Diamond dental etc.

• Knowledge of Ezderm

• UHC portal

• Data analysis

• literacy

• Professional

• Phlebotomy

• Medical Scheduling

• EMR Systems

• Leadership

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