Customer Service Work-From-Home
Resume:
EMPLOYMENT HISTORY:
MARK JAMES MELI / *** Roxborough Rd. / Rochester, NY 14619
Currently seeking part time / work-from-home position.
Telephone Customer Support, Sutherland Global, Rochester, NY 2014
Provided assistance to users of the Turbotax program.
Position was a temporary assignment during tax season.
Smoking Cessation Specialist, University Of Rochester, Rochester, NY 2007
Provided assistance to participants in the New York State Smoker’s Quit Line Program.
Handled support calls to those in need of breaking nicotine addiction.
Left because this was a six-month temporary assignment through the U of R’s own Strong Staffing.
Supervisor: Connie Bottoni 585-***-****
Inventory & Receiving Clerk, Big Lots, Inc., East Rochester, NY 2006-2007
Performed receiving dock duties and unloaded weekly shipments from trucks.
Prepared inventory for sales floor.
Handled customer needs on the sales floor and at register.
Resigned from part time job due to lack of hours.
Supervisor: Paul Witmeyer 585-***-****
Customer Service Representative, Concentrix Corp., Rochester, NY 2005-2006
Team member of the New York Daily News newspaper customer service department.
Defused situations for customers with service issues such as missed deliveries and billing problems.
Left job as position was eliminated, as the client later stopped working with the company.
Supervisor: Mary Smith 585-***-****
Call Center Receptionist, Xerox/EDS, Rochester, NY 2004
Handled incoming calls to national Xerox telephone line, dealing with company customers and employees across America.
Took charge of approximately 275 customer service calls on a daily basis.
Left because job was a temporary assignment with Kelley Services.
Supervisor: Karen Bliek 585-***-****
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