Customer Service Rep
Resume:
David Mahoney
Owensboro KY *****
**********@*****.***
WORK HISTORY
Bell Bank (Customer Service Rep) March 2023 – Present
Take inbound customer calls to answer questions about banking accounts, assist both representatives and customers with online banking services such as Zelle, External Transfers, or BillPay, clerical duties such as tasks, travel exemptions, and BTEs.
Eteams (Customer Service Rep) Sept 2021 – Jan 2022
Contract position with USBank home mortgage taking inbound customer calls and providing service for their questions regarding their mortgage including processing payments and answering mortgage related questions/requests.
RiverValley Behavioral Health (Life Skills Coach) Jan 2021- Sept 2021
Work with mental health patients on building daily life skills. Like budgeting, cleaning, basic math, reading, social media safety.
USBANK (Data Processor) Nov 2017 – Jan 2021
Collection calls inbound/outbound setting up payment arrangements and offering work out options depending on clients’ needs – Processing Special loans and entering the changes into Black Knight/MSP after borrowers had loan modifications due to life events, Natural disasters and COVID-19. Reviewed original loan documents to update system with annual ARM loan changes.
Family Dollar (General Manager) March 2014- Nov 2017
Responsible for daily operations of store functions: Customer service, staffing, training, discipline, payroll, inventory, loss prevention. Part of traveling leadership team that would assist new managers and help high shrink stores get back on target. Part of the inventory prep team traveling to other stores to prepare for annual inventory.
EDUCATION
Owensboro High School – High school diploma - 2003
KCTCS – EMT Certification / HAZMAT Certification - 2009
Skills
Loan processing
Customer Service
QuickBooks
Staffing
Accounts Payable/Receivable
Microsoft Office
Payroll
Training
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