Customer Service Data Entry

Monica Mann

***** ******* ***** ************, ** 32225

904-***-**** *********@*****.***

Professional Summary

Detail-oriented and customer-focused professional with experience in high-volume call center environments. Skilled in telephonic communication, data entry, scheduling coordination, and problem-solving. Adept at using proprietary systems and Microsoft Office tools to ensure efficient and accurate service delivery. Recognized for maintaining professionalism, meeting performance expectations, and contributing to team success.

Core Competencies

Inbound & Outbound Customer Service

Data Entry & Order Processing

Scheduling & Coordination

Problem Solving & Critical Thinking

Microsoft Office & Proprietary Systems

Time Management & Organization

Verbal & Written Communication

Team Collaboration & Independent Work

Professional Experience

Customer Service Representative

Producers National – Chicago, Il (Remote)

11/2018 – Present

Delivered high-quality, friendly customer service in a fast-paced, high-volume call center.

Accurately entered and reviewed data from electronic sources including email, fax, and data feeds.

Utilized proprietary systems to manage scheduling and order coordination.

Maintained regular communication with all case stakeholders to ensure timely updates.

Transcribed reports and correspondence from dictation with precision.

Applied critical thinking to resolve scheduling conflicts and avoid appointment delays.

Consistently met departmental performance metrics for quality and productivity.

Adhered to safety protocols and company regulations, including the Injury and Illness Prevention Program (IIPP).

Performed additional duties as assigned to support team operations.

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook)

Education

Associates Degree

Florida State of Jacksonville, FL

2011

Contact this candidate