Customer Service Support

***********@*****.***

ISAAC KINGSLEY SAM

SUMMARY

Experienced and versatile professional with over 10 years in customer service, hospitality supervision, sales, logistics, and administrative support. Skilled in streamlining operations, maintaining safety standards, and delivering excellent service in dynamic environments. Fluent in English and conversational in French, with a proactive, adaptable, and team-focused approach to driving results and supporting organizational growth.

Processed and inspected large volumes of in-flight catering equipment to ensure accurate inventory and timely deliveries

Managed safe and efficient loading/unloading of catering supplies between trucks and aircraft

Collaborated across teams to resolve equipment issues, improving turnaround time Adhered strictly to hygiene and safety protocols

Reported equipment malfunctions and damages promptly Qatar Airways – Doha, Qatar

In-Flight Catering Equipment Processor

October 2019 – February 2023

PROFESSIONAL EXPERIENCE

WORKSHOP ASSISTANT HOSPITALITY SUPERVISOR SKILLED GENERAL LABOUR

+233-**-***-**** Obaatanpa St. Mankessim, Ghana

Provided customer support and responded to inquiries Maintained strong client relationships and generated revenue reports Resolved customer complaints and implemented effective sales strategies Demonstrated product knowledge to aid customer decision-making Levels Boutique – Ghana

Storekeeper / Sales Assistant October 2016 – September 2019 Provided customer support and responded to inquiries Maintained strong client relationships and generated revenue reports Resolved customer complaints and implemented effective sales strategies Demonstrated product knowledge to aid customer decision-making Food and Beverage Attendant

The Honeysuckle Restaurant – Accra, Ghana

April 2013 – September 2016

Maintained high cleanliness standards in guest rooms Replenished amenities and reported maintenance issues Handled guest requests and ensured overall satisfaction Kempinski Hotel – Ghana

Housekeeping Attendant

March 2009 – August 2012

EDUCATION AND TRAINING

Breman Asikuma Senior High School, Asikuma, Ghana

September/2005 – May/2008

West African Senior School Certificate Examination (WASSCE) in (English, Mathematics, Science, Social Studies, Economics, History, and Government) Leaders Training Centre, Doha, Qatar

September-2020 – February-2021

Occupational Health and Safety/Professional Certificate (OHS) in (Safety) SKILLS

Certifications and Training

Highfield Level 2 Award in Food Safety in Catering – Qatar Airways, Oct 2019

Code of Ethics – Qatar Airways, Nov 2022

Safety Management System – Qatar Airways, Nov 2020

Handling Bomb Threat Calls – Qatar Airways, Mar 2020

Fire Extinguishers Training – Qatar Airways, May 2020

Fire Fighting Training – Leaders Training Centre, Nov 2021

First Aider Training – Leaders Training Centre, Nov 2021

Safety Officer Training – Leaders Training Centre, Nov 2021

Ramp Safety, Marshalling, and Loading – Qatar Airways, Mar 2022

Airside Safety Awareness – Qatar Airways, Jan 2022

General Security Awareness – Qatar Airways, Oct 2021 Negotiation

Communication

Tech Savvy

Professional

Leadership

Customer Service

Analytical

Critical Thinking

Time-management

Active Listening

Adaptability

Managerial Skills

INFORMATION

PROCESSING

COMMUNICATION

CONTENT

CREATION

SAFETY

PROBLEM

SOLVING

PROFICIENT PROFICIENT PROFICIENT PROFICIENT PROFICIENT Mother tongue(s): Akan

Other language(s):

English: C2 (Fluent)

French: A2 (Basic)

Job-Related Skills

Inventory control, food safety, and hospitality service standards

Conflict resolution and problem-solving in customer interactions DIGITAL COMPETENCE

SELF ASSESSMENT

Proficient in Microsoft office Suite

Knowledgable in Adobe Creative Suite

Other Skills

Report writing and documentation

Strong team collaboration

Front Desk or Concierge Operations

Inventory & Resource Management

Driving Licence

Category C

ADDITIONAL INFORMATION

PROJECTS

Led the implementation of a new customer feedback tracking system across 3 hospitality branches, increasing guest satisfaction scores by 25% within 6 months.

Spearheaded safety audit and training program for kitchen and service teams, resulting in zero incidents for two consecutive years

CONFERENCES

Participant – Ghana Hospitality and Tourism Conference, Accra (2023) Attendee – Aviation Safety & Service Excellence Seminar, Doha (2022) HONOURS AND AWARDS

Employee of the Month – Qatar Airways Cabin Services (March 2021) Excellence in Guest Relations – Kempinski Hotel Gold Coast City (2019) CERTIFICATIONS

First Aid & CPR – Red Cross Ghana (Valid till 2026) Workplace Safety & Hygiene – IATA Certified (2022) Food Handling & Hygiene – Ghana Food and Drugs Authority (2023) COURSES

Effective Communication for Customer-Facing Roles – Coursera Leadership in Hospitality – edX / Cornell University REFERENCE

Available upon request

Contact this candidate