Customer Service Long-Term

Phoebian Aluoch Agenga

P.O. Box ***-***** Uranga Mobile: 071*******

E-mail: **********@*****.***

Personal Statement:

A young and energetic professional with strong belief in the basic tenets of human development and peaceful coexistence. My key qualities include integrity, hardworking, team player and keenness to achieve results. My career objective is to build a career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climbing the career ladder through continuous learning and commitment.

Key Competences:

•I am a quick learner who can easily grasp concepts

•Reliable and highly motivated professional capable of seeing through projects

•An excellent time manager

•Competent communicator at all levels

•Outstanding leader within a team

Education:

September 2016- November 2022: Pioneer International University, Nairobi Kenya School of Development and Strategic Studies

Bachelor of Arts International Relations and Diplomacy Second Class Honours, Lower Division

Some of the Courses Covered:

•International political economy

•Introduction to Macroeconomics

•International Organizations

•Politics of Multinational corporation

•Communication skills

•Regional Integration in Africa

Feb. 2012-Nov 2015: Nyambare Secondary School

Kenya Certificate of Secondary Education Mean Grade: B- (Minus)

•Professional Skills Customer service and customer relationship management

•Direct sales

•Negotiation skills

•Product demonstration and promotion skills

•Excellent networking skills

•Communication and presentation skills

•Organization skills

Languages – English and Swahili fluent in speaking, writing, and reading

Technical System/Software Skills: Conversant with Microsoft office suites: Excel, Access, and Word, Publisher, Powerpoint and Internet use.

Work Experience:

July 2020-December 2023: Sales Executive- Platinum Credit Limited

Responsibilities:

•Educating prospective clients on the benefits of the company products and services.

•Building and maintaining strong relationship with existing customers

•Presenting and promoting the company product and services

•Doing customer follow up to ensure clients retention and loyalty

•Actively seeking out new clients through networking, cold calling and social outreach.

Hobbies and Interests:

•Reading

•Nature walk

Networking

Contact this candidate