Quality Assurance Analyst

Viral Dabhade

Cell : 615-***-****

Email: ************@*****.***

Summary & Skills

Experienced, disciplined, and highly motivated Quality Analyst who has worked on a wide range of projects within the private sector.

18+ years of experience testing highly distributed, complex native applications and web applications.

Managing the work from initial request through estimation, approval, requirements, build and implementation.

Experience with TFS, Zephyr or JIRA, D365 or equivalent test management tool.

Good knowledge and Hands on experience with POS testing

Develop and execute test plans and test cases for Salesforce applications.

Identify, analyze, and document defects, errors, and inconsistencies in Salesforce applications.

Perform functional, regressions User Acceptance Testing and communicate test results.

Development, revision, and upkeep of test cases for all applications that are in scope of UAT

Experienced in Mobile APP Testing on iPad, iPhone and Android, Emulator, Simulator to perform Mobile Testing functionality and Native App Testing.

Have an interest in continuing your education and staying current within the application security domain.

Strong interpersonal and communication skills with a track record of motivating and developing team leaders and team players. Experienced using on-shore, off-shore, and mixed teams.

Involved in the management multiple small projects, to enhance the existing functionality and web pages for global clients’ employee share plans.

Professional Experience

Cracker Barrel 12/2019-Till Date

Lebanon, TN

Quality Assurance Analyst (Intermediate level)

Create, execute, and maintain detailed test plans and test cases.

Profiling, Troubleshooting & Bugs fixes for the high-volume single page application resulting in system performance and scalability improvements.

Execute manual test scripts for requirement validation, performance, and usability testing.

Experience on complete software development life cycle (SDLC) with software development models like Agile, Scrum Model, JIRA

Used JIRA to keep track of all the ongoing tasks and maintain bug resolutions.

Worked on JIRA for tracking and updating the JIRA tickets and per assigned.

Monitor and report on test progress and results

Performed the Testing on the various Mobile device with a various platform (iOS)

Integrate JIRA and Confluence (for User management and Issues/Pages sharing).

Extensive experience in Smoke testing, Feature testing, Functional testing, System testing, Compatibility testing, Retesting, Regression Testing, and web-based applications

Very good exposure of testing applications on wide range of Mobile handset of different vendors which includes, Samsung, iPhone and many more.

Maintained comprehensive documentation of test results, defect logs, and UAT sign-off reports.

Collaborated with project managers to manage UAT timelines and ensure timely delivery of releases.

Utilized test management tools like Jira to effectively track and manage defects throughout the UAT process.

Good understanding of working on the applications developed for touch screen phones.

Participate in the delivery of Web Applications, Mobile and Portals to support the business objectives

Implemented, maintained, and supported reliable, timely and reproducible buildings for project teams.

Supported test activities associated with Product Point of Sales.

Managed regression test scripts and maintained end user documentation to facilitate hardware and software deployment.

On call support during business hours and weekend/holiday

Farm Bureau 06/2019-12/2019

Columbia, TN

Quality Assurance Analyst

Daily assisting Test leads for managing day-to-day testing activities and status reporting at the end of the testing day.

Participated in review meetings with project team and Co-ordination with clients.

Extensively performed Manual testing process to ensure the quality.

Creation of Test Scenarios and Test Cases. Skilled in creating and executing test cases.

Tested Business Object Report with Validation and QA Sign off.

Experienced in execution of test cases and defect tracking and defect reporting using ALM tool.

Extensively worked on handling the application response for positive and negative sets of data

Prepared status summary reports with details of executed, passed and failed Test Cases also involved in weekly status and task review meeting.

Writing the SQL queries to create test data and perform testing at Beginners level.

Used Quality Center to do defect tracking, coordinated the defect resolution process and generated management reports.

Cracker Barrel 02/2019-05/2019

Lebanon, TN

Quality Assurance Analyst

Support all aspects of quality assurance testing during the System Development Lifecycle from requirements understanding to test execution.

Develop effective working relationships with primary and other project stakeholders.

Execute manual test scripts for requirement validation, performance, and usability testing.

Participated in test strategy, test estimation, and planning discussions to learn and apply detailed business requirements.

Involved in testing multiple POS apps. used for processing transactions wirelessly in retail stores.

Logged critical defects in JIRA and worked with Dev team to fix all of these.

Involved in Validation, Functional and End-to-End testing on store and merchandising applications that interface with POS.

Worked with POS System and involved in testing functionalities related to sales tracking, POS scanning, Store ISP, ordering forecast, adjustments, custom retail price and promotions in POS.

Produced status reports related to testing process, including test results and defect tracking using JIRA and Zephyr.

Prepared databases and environment for testing.

Expertise in using Zephyr (JIRA plugin) to create and execute test cases.

Maintain understanding of current and new testing technologies Coordinate with internal resources to clarify requirements, specifications, and issues, review test scripts, and manage test cycles.

Worked with Project Management to ensure products meet business requirements.

All the issues that came up during the testing process were tracked and logged in JIRA as defects. Monitored the defect tracking process using JIRA, trouble shooting, and generating customized reports for the client.

High Point Financial Services 10/2017-11/2018

Atlanta, GA

QA Lead - Remote work

Capable of being a scrum master for one to three and more scrum teams with a focus on guiding the teams towards improving the way they work

Customized TFS Work items and created different work item queries.

Developed and implemented best practices.

Assisted in designing new security systems.

Monitored identity and access management, in addition to monitoring for abuse of permissions.

Generated reports for both technical and non-technical staff.

Analyzed security breaches to determine the root cause of problems.

Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

Customized Team Foundation builds by adding some custom targets.

Documenting the tasks that are helpful in working and maintenance of TFS servers.

Facilitate the Scrum ceremonies for your team, including Sprint Reviews, Sprint Planning, Standups, Retrospectives, etc.

Coordinating with the groups who test, validate, evaluate new applications and functions.

Collecting and analyzing the project's business requirements and transferring the same knowledge to development team.

Perform manual security assessments at key points in the SDLC. Participate in security architecture reviews.

Created job descriptions, and established interview and testing practices for junior QA

Utilized Team Foundation Server 2005, Share point, MS Project, Remote Desktop, and execute QA processes.

CGS-BCBS

Nashville – TN

QA Lead 05/2017 – 07/2017

Ability to break down a business need to determine whether a business process change and/or technical solution is needed to fulfill the business requirement.

Perform manual security assessments at key points in the SDLC. Participate in security architecture reviews.

Created job descriptions, and established interview and testing practices for junior QA

Research, define, and write accurate detailed, organized user stories and acceptance criteria based on product goals and business objectives.

Research and define technical, non-functional and systems requirements to support business needs.

Gather input from all stakeholders, including clients, users, sales, researchers and other analysts.

Coordinate and support joint application discussions and cross functional unit discussions to define business requirements.

Manage, document, and communicate changes in requirements. Maintain and manage feature and defect backlog.

Execute functional changes and coordinate system integration testing.

Conduct user acceptance testing and parallel testing with end users; verify data integrity; and documenting testing results.

Report status and issues periodically to ensure proper executions and escalations.

Communicate effectively with stakeholders on system processes, applications and modifications.

Participate in project team meetings and create detailed technical implementation plans with the assistance of senior team members and management

Maintain a business and technical knowledge level to understand how changes and opportunities in new technology or architecture impact systems or processes within the environment.

Served as a lead project manager on several enhancement projects for the in-house sales system

Conduct business process analysis and assessments to align IT solutions with business initiatives.

Provided analysis on business users’ needs, system specifications and project requirements

Maintain daily database needs, administration, user profiles, locks and data issues.

Effective problem management: Includes follow-up with other BA’s, Infrastructure Unit, customer updates, production log updates, trending, and recommendations for improvements.

Was able to provide timely and proactive feedback on problem status, e.g., providing input and attending prioritization meetings and release meetings.

Worked with users of all levels to determine data integrity issues

Define and document user requirements, develop data definitions, detailed logic flows and system and program specifications

Designed, developed and tested numerous reports and automation possibilities for each division

LKQ Corp 07/2016 – 01/2017

Nashville – TN

QA Manual Testing

Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.

Result-driven Quality Assurance professional with solid knowledge in manual and automated software testing and extensive experience in software development methodologies including both Agile (Scrum, XP)

Involved in testing multiple POS apps. for iPod's, used for processing credit card transactions wirelessly in retail stores.

Coordinate and execute QA activities – Create Test plan, test cases, execute test cases, log and track defects using tools like TFS Test manager and on time.

Agile-Scrum Environment with 2-week sprints. Participated in discussions in regard to Sprint planning, Daily Scrum (or Stand-up), Story Grooming, Backlog, Story Pointing, Sprint Review, and Sprint Retrospective.

Delivered thorough QA testing reports that determined product quality and released readiness.

Reported to Lead of Project Management to gain experience with project controls support for a portfolio of diverse capital construction project types for multiple internal clients.

Experienced in testing applications manually. Worked with PMO (Project Management Office) to define project management process across organizations.

Performed End to end testing, and communicated with developers and testers to isolate and resolve various issues

Extensive knowledge of system integration testing methodologies, defect tracking systems, and Quality Assurance process

Designed and implemented from the ground up, including Unit, Integration, User Acceptance and Performance; and SDLC methodology across eight major business units, applications of which touched every aspect of organization

Daily used QA Complete for Test Management and logged bugs in QA Complete.

Wolters Kluwer-CT Corporation 09/2014 – 05/2016

NYC -NY

QA Manual Testing/Business Analyst

Created the company’s first comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards. Accelerated average QA testing turn-around time by 25% or more, allowing company to accept more testing projects without increasing staff.

Facilitate sprint planning, daily scrums, retrospectives and software demonstrations.

Hands-on experience with analysis of business, technical, and functional requirements and Developed, Executed & Tested the test plans, test cases and test strategies.

Reviewed data and classified the tables/measures functions by using multiple queries, views and procedures.

Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.

Work closely with project owner in backlog management and continuous delivery of features.

Designed, developed and maintained relational databases.

Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.

Direct and lead development team from project initiation through delivery of final product.

Designed and implemented some automated testing tools like modification and programs addressing areas including database impacts, regression testing, negative testing, error/bug retests and usability.

Database tuning and performance enhancement activity with the help of optimization of code in stored procedures, joints etc.

Proficient in developing and maintaining functions, procedures, triggers, indexes using MYSQL database programming language

Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.

Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

Run Compatibility Testing (cross Windows/ Mac and Android/ iOS platforms, cross browsers, cross mobile devices - phones, tablets, iPads)

Attended Demos and met with Client for User Acceptance and providing QA Signoff on the testing.

Proficient in multiplatform (Windows, MacOS) and cross browser testing (IE, Firefox, Chrome, Safari, Opera) as well as Mobile testing on different devices (Android, iOS, Windows Phone).

Hands on experience in developing test plans and strategies for testing web applications and e-commerce solutions

Foothills-Petro South 01/2011 – 07/2014

Huntsville, AL

Quality Assurance Analyst

Responsible for weekly and monthly reports which are distributed to top-level management along with insights and analysis

Examined alerts from various security monitoring tools.

Monitored, investigated, and reported incidents of suspicious activity.

Identified potential risks, such as virus and malware attacks, and hacking.

Assisted with implementation of counter measures, as well as mitigating controls.

Documented software defects using a bug tracking system and reported defects involving program functionality, output, online screen and content to software developers

Provide comprehensive testing of photo sharing applications on WEB and Mobile platforms at all stages of software development and software testing life cycles

Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors

Created and executed both load and functional tests for web services. Wrote reports on findings and suggested changes.

Intermediate Experience in Web Services testing using SOAP UI

Preparing test plan and design of test cases in Quality Center. Executing the test cases and recording the results in Quality Center.

Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability

Experience with Service Oriented Architecture using Soap UI Pro tool to test web services

Performed functional and regression tests on statements and balance sheets. Performed End to End and smoke testing

Responsible for generating innovative solutions to bridge the gap between business and IT information. Handled the responsibilities of analyzing and documenting business requirements.

Assist Senior Business Analyst in planning, designing, programming, testing and implementing client projects.

Responsible for generating accurate data on company performance, project expenses, user behavior, and employment rates

Provides support to supervisors by documenting organizational structures, internal processes and clients’ business requirements.

Perfect Petroleum 12/2004 – 09/2010

Orlando, FL

Jr BA/ QA- Manual Testing/ Admin Assistant

Responsible for preparing test cases and test scripts of software. Handle the tasks of performing formal test plans to deliver software that meets quality standards

Assigned responsibilities of participating in test planning and in counting software defects. Perform the tasks of developing test case automation and tracking quality assurance metrics

Create QA tasks in TFS and monitor individual burndowns to ensure completion

Identify log, track and report bugs to QA management and development team as well as accurately report hours in TFS

Team Foundation Server and Visual Studio issue tracking and system reporting, query and workflow creation, data extraction and consolidation with other information

Handle responsibilities of updating testing results to senior quality assurance software tester

Perform the tasks of evaluating software testing process and participate in various IT testing activities. Responsible for studying test scenarios, test procedures, and test results

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing systems. Answered telephones and transferred calls to appropriate staff members

Organized the scheduling of meetings, conferences, and events; distributed minutes for them. Filed and recorded corporate documentation, electronic files, inventories and reports

Qualifications

EDUCATION:

L D College (Bachelors in Economics Major)-Ahmedabad, India

SKILLS:

Tools: Agile, Defect Tracking, Agile Version One, Microsoft Share point, Microsoft office suite, Microsoft power point, Microsoft Excel, Microsoft project professionals (MPP), Business Object Reports.

Hands On Experience: Manual Testing, Functional Testing, Regression Testing, Unit, Integration, System Testing, Browser Compatibility Testing, Platforms Compatibility Testing, User Acceptance Testing (UAT),

Systems: Windows

Network Protocols: HTTP, HTTPS, VPN

Languages: HTML, XML

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