High-Volume Customer Service
Resume:
Highly accomplished and dedicated professional with over a decade of experience delivering exceptional service in fast-paced, high-volume settings. Skilled in multitasking, upselling, and optimizing guest-facing operations, with a proven record of boosting customer satisfaction and revenue. Led team training, ensured safety compliance, and contributed to a 20% increase in overall sales Chicago IL, 60616
****.***@*****.***
Hospitality Service Professional Front-of-House Maestro Service & Sales Powerhouse
Kaylee
Heckl
Work Experience
Delivered exceptional customer service in a high-volume, fast-paced environment while consistently demonstrating strong multitasking and communication skills while serving guests during outdoor volleyball leagues and high-traffic events such as concerts, trivia nights, football games, and bingo. Maintained a positive attitude, efficiency, and professionalism under pressure to ensure a smooth and enjoyable guest experience.
Provides attentive and personalized service during high-volume periods without compromising attention to detail or guest rapport. Maintains in-depth knowledge of the sushi menu, including ingredient sourcing, preparation methods, and allergy considerations, to confidently answer guest questions and enhance the dining experience. Consistently increases sales through effective upselling techniques and a strong understanding of menu items, chef specials, and ongoing promotions.
The Piazza l Aurora IL, 60604
Swordfish Contemporary Sushi l Batavia IL, 60539
July 2024-
March 2025
May 2023-
August 2024
Consistently upheld strict health and safety protocols to ensure a clean, sanitary environment for both guests and staff. Delivered food and beverages promptly with attentive, personalized service, maintaining a strong focus on customer satisfaction. Demonstrated enthusiasm and professionalism in every interaction, contributing to increased customer referrals and walk-in business through outstanding hospitality and a welcoming atmosphere. Sakamoto Sushi l Oswego IL, 60543
October 2020-
April 2023
Supported management by training new team members on restaurant standards, service expectations, and best practices. Demonstrated strong multitasking abilities by efficiently managing multiple tables and bar guests without compromising quality or guest satisfaction. Monitored alcohol consumption to ensure responsible service and handled customer concerns with professionalism to maintain a positive dining atmosphere. Increased sales through effective upselling of premium products, while ensuring compliance with food safety protocols. Accurately managed cash transactions and contributed to balanced financial reporting at the end of each shift.
Chelios Pub & Grill l Aurora IL, 60506
July 2012-
November 2020
Moon Star Wine Bar l Chicago IL, 60614
August 2025-
Current
Helped launch and promote a brand new restaurant, attracting guests through genuine hospitality. Increased sales by upselling feature wines of the day, specialty drinks and pairings with meals. Delivered a welcoming first impression and encouraged repeat visits during the opening phase. Chicago IL, 60616
****.***@*****.***
Front-of-House Maestro Hospitality Service
Professional Service & Sales Powerhouse
Kaylee
Heckl
Skill
Sets
References
Certifications
Conflict Resolution & De-escalation
Multitasking in High-Pressure Environments
Exceptional Interpersonal Communication
Loyal Team Player with Leadership Potential
High-Volume Service Efficiency
Time Management & Prioritization
POS & Cash Handling Accuracy
Oak Street Health,
Patient Relations
Phone: 630-***-**** Manager
Erin Herdegen
My Art, Your Hair
Owner
Phone: 312-***-****
Lisa Burgoldt
Illinois BASSET ServSafe Food Handler
First AId ServSafe Food Allergens
CPR
Employee of the Month,
Famous Dave’s BBQ of
America, Oswego IL l 2010
Awards
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