Customer Service Data Entry
Resume:
Hello
I’m Emily Morales
Bakersfield Ca, 93306
**********@*****.***
Skills
Customer Service & Communication
● Friendly and professional communication
● Conflict resolution and de-escalation
● Bilingual
● Phone and in-person customer support
Administrative & Office Support
● Appointment scheduling and calendar management
● Recordkeeping and data entry
● Filing and organizing documents
● Basic invoice and order processing
Technology & Tools
● Microsoft Office (Word, Excel, Outlook)
● Point-of-sale (POS) systems
● Office equipment (multi-line phones, printers, copiers)
● Appointment and service management software
Healthcare & Nutrition Knowledge
2
● Basic understanding of patient care and confidentiality (HIPAA awareness)
● Familiarity with nutrition and wellness practices
● Entry-level medical terminology (from nursing school coursework) Workplace Strengths
● Multitasking in fast-paced environments
● Team collaboration and reliability
● Strong attention to detail
● Positive, professional attitude
● Quick learner and adaptable
Experience
Nutrition Assistant
Memorial Hospital – Bakersfield, CA
September 2024 – Present
● Supported registered dietitians with patient meal planning and dietary assessments
● Educated patients on basic nutrition guidelines and special diets (e.g., diabetic, low-sodium)
● Maintained accurate records of dietary intake and food preferences
● Ensured food safety standards were met in meal preparation and delivery Cashier
Wingstop – Bakersfield, CA
February 2024 – August 2024
● Processed customer orders quickly and accurately in a fast-paced environment 3
● Maintained cleanliness of the lobby and dining area
● Restocked supplies and assisted with food packing during peak hours Cashier
KFC – 2674 Mount Vernon Ave, Bakersfield, CA
March 2022 – January 2024
● Handled cash and electronic transactions efficiently
● Managed drive-thru pay window and food handouts
● Performed lobby cleaning and restocking duties
● Packed food orders to company standards
Mechanic Receptionist
Emilio’s Auto Body – Bakersfield, CA
April 2021 – 2025
● Greeted clients, scheduled appointments, and handled incoming phone calls
● Prepared service orders and ensured clear communication between customers and technicians
● Managed insurance paperwork and coordinated with adjusters as needed
● Maintained a clean and organized front desk environment Receptionist
Cruz Auto Doc – Bakersfield, CA
January 2020 – April 2025
● Greet customers, answer phones, and schedule appointments for vehicle repairs and maintenance
4
● Create and manage service orders with accurate details for technicians
● Communicate clearly with customers about estimates, repair timelines, and services
● Maintain records of work orders, invoices, and customer interactions
● Assist in ordering parts and coordinating with vendors for timely service
● Provide excellent customer service in a high-volume, fast-paced environment Education
● Graduated Highland High School with a 3.36 gpa Class Of 2023
● Currently attending my first year at Bakersfield College (BC) majoring as a Registered Nurse
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