Customer Service Sales Associate

Michelle Dilzer

*** ******** ***. *** * ● Garfield, New Jersey 07026

201-***-****● ********@*****.***

OBJECTIVE

Administrative professional with a strong background in customer service-hardworking, dedicated, self-starter prepared to meet challenges and contribute to the success of a collaborative organization.

SOFTWARE KNOWLEDGE

● Windows ● Microsoft Office (Word, Excel, PowerPoint, Access, and MS Outlook) ● Internet Research ● 65 WPM ● Medisoft ● Zoom Phone ● CPR S & AED

PROFESSIONAL EXPERIENCE

FLOORED AT HOME ● Teterboro, NJ April 2022 – April 2024

Administration / Customer Service Representative

In-office and online Customer Service/Sales Contact

Responsible for entering all data of customer’s information and requests into the in-house system

Connected with customers giving them information about the flooring products and services

Called customer leads every morning promptly, and returned calls from acquiring customers throughout the day

Scheduled appointments for customers to meet with sales reps at their homes for a flooring quote

Work closely with other departments within the company to ensure proper handling of customer service issues to increase retention

Conducted personal interviews with new inquiry customers to identify potential sales

Key Accomplishments

Reached monthly sales goal * Maintained a 90% plus contact rate with monthly sales leads

JACK DANIELS VOLKSWAGEN ● Fair Lawn, NJ May 2017 – March 2020

Business Development Dept. - Internet Car Sales Associate - Customer Relations Representative

Internet Sales Associate

Assistant to floor managers and general manager

Answered new customer leads and daily customer follow ups

Handled customer inquiries and complaints

High volume calls outbound and inbounds

Conducted calling campaigns for sales events

Daily Customer Service and clerical office duties

Key Accomplishments

Exceeding the daily talk of 1.5 hours on a 2hr requirement. * Reached monthly sales goal

EDUCATION

DOVER BUSINESS COLLEGE ● CLIFTON, NJ March 2011

Medical Assisting

Phlebotomy- Medical office Assistant - EKG- CPR Certification

Contact this candidate