Salt Lake Customer Experience

Dylan Knowlton

********.*******@*****.*** 385-***-**** Salt Lake City, UT

WORK EXPERIENCE

Beans and Brews Aug. 2010 – Dec. 2015

Shift Lead Barista West Valley City, UT

● Trained new baristas, ensuring consistent customer experience through onboarding.

● Managed daily store operations, including opening/closing procedures, cash handling, and inventory management.

● Built strong customer relationships, resulting in increased repeat business and customer loyalty. Effectively managed employee relations, contributing to a positive and productive work environment Frito-Lay Jan. 2022 – Nov. 2024

Lead Sanitor West Valley City, UT

● Maintained a spotless and food-safe work environment, adhering to strict AIB audit standards.

● Safely handled and applied strong corrosive chemicals, ensuring compliance with all safety regulations.

● Thoroughly maintained all processing and packaging machinery, contributing to optimal plant efficiency. Self-Employed April 2016 – Present

Online Sales Professional Remote

● Self-trained in 3D design and machining software, building an online retail business.

● Designed and manufactured custom tools and machine modifications for clients, filling unmet market needs.

● Developed and managed an Etsy storefront, successfully marketing unique products to a diverse clientele. EDUCATION

Cyprus High School June 2012

High School Diploma Magna, UT

● GPA: 3.6/4.0

● AP Calculus, AP Physics

University of Utah Dec. 2013

Electrical Engineering Salt Lake City, UT

● GPA: 3.2

SKILLS & INTERESTS

● Technologies: 3D Design Software (CURA, Fusion360, Solidworks, Simplify3D), Machining, CAD .

● Skills: Good Drink and Order Flow, Communication Across Barriers, Patience, Inventory and Time Management, Team Training, Customer Relations, Food Safety Compliance (AIB), Cleaning and Sanitation Procedures, Cash Handling.

● Soft Skills: Communication, Honesty, Accountability, Integrity, Problem-Solving, Creativity, Detail-Oriented, Patience, Financial Management, Time Management, Mindfulness.

● Interests: Music; Composing; Yoga; Traveling; 3D Printing; Reddit; Community; Friends; Joy; Hiking; Skateboarding; Travel.

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