Customer Service Quality Control

Juan Fernandez

*** * ******* ** • Porterville, CA 93257

559-***-**** • ️ *******************@*****.***

Bilingual: English & Spanish

PROFESSIONAL SUMMARY

Adaptable and detail-oriented professional with experience in safety compliance, pest control, warehouse operations, and customer service. Skilled in problem-solving, time management, and working collaboratively in fast-paced environments. Strong commitment to workplace safety, quality control, and operational efficiency.

CORE SKILLS

Critical Thinking & Problem Solving • Team Collaboration & Communication • Customer Service Excellence • Time Management & Organization • Workplace Safety & Compliance • Quality Control & Data Entry • Microsoft Office Suite (2016) • Bilingual: English / Spanish

PROFESSIONAL EXPERIENCE

Setton Farms – Terra Bella, CA

Pest Control Technician Jan 2024 – Present

- Monitor and maintain pest control chambers, ensuring safe poison levels.

- Inspect and service traps to prevent rodent infestations.

- Sanitize and prepare equipment for incoming production cycles.

Safety Officer Sept 2023 – Oct 2023

- Ensured employee compliance with PPE and safety protocols.

- Investigated workplace incidents, documented findings, and administered drug tests when required.

- Captured photographic evidence of incident locations for reporting purposes.

Amazon – Shafter, CA

Picker Dec 2022 – Feb 2023

- Accurately selected and filled merchandise totes for packing.

- Verified items for damage or missing components before shipment.

- Reported product discrepancies to management to maintain quality standards.

EDUCATION

Granite Hill High School – Porterville, CA

GED Aug 2017 – Jun 2021

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