System Administrator Information Technology

Miami,FL

786-***-****

**********@*****.***

Adrian

Gonzalez

A Bilingual quick learner, equally successful in both team and self-directed settings; solutions-focused information technology professional with 10+ years of experience in the configuration, installation, upgrade, maintenance, integration, support, and monitoring of business-critical applications, systems, and networks in Windows. A proven leader, problem solver, and strategist with a talent for grasping new technologies and adapting to high- pressure and mission-critical situations.

Skills

• Access Management

• Networking

• Cloud Skills

• Security

• Project Management

• Detail Oriented

• Cloud Print Services Specialist

• Windows/Unix/Linux

• HTML/Javascript

• Monitoring

• Security

• Problem Solving

• Troubleshooting

• Critical Thinking

• Communication

Experience

MAY 2024 – PRESENT

System Administrator / Evolution Research Group, Hialeah FL

System Administrator supporting 800+ users and managing Office 365 Admin, Exchange, Ring Central, Verkada Security, Atera, SharePoint/OneDrive, docusign, RealTime, Darktrace, MDM, EndPoint Protection, Intune, Okta Admin, Universal Print, Azure Cloud AD and user setup.

• Continuously monitored email traffic using Darktrace to identify and mitigate potential threats. AD/Azure Management

• Proficient in managing and maintaining Central Ring Telephone systems.

• Integrated Universal Print with existing enterprise systems and applications, ensuring compatibility and streamlined workflows.

• Administer, desktop computers, printers, routers, switches, phones, and software updates. • Office 365 Administration including Exchange Online, SharePoint Online, OneDrive, Teams, Intune.

• Ability deploying, configuring, and maintaining Verkada Security Systems. OCTOBER 2019 – May 2024

System Administrator / Arise Virtual Solutions, Miramar FL

System Administrator supporting 400+ users and managing AD, Office 365 Admin, Exchange, Duo Security, Zoom Admin, Skype for Business, SharePoint/OneDrive, Lan Sweeper, Connect Wise, Service Now, Jira, MDM, EndPoint Protection, Intune, Okta Admin, Azure Cloud AD and user setup.

• Provide support for onsite and remote employees in a fast-paced environment

• AD/Azure Management

• Provide technical support for both hardware and software issues

• Maintain, manage and inventory users workstations, peripherals, phones, TV’s, and printers.

• Administer, desktop computers, printers, routers, switches, phones, and software updates. • Office 365 Administration including Exchange Online, SharePoint Online, OneDrive, Teams, Intune.

• Setup and manage Large conference areas.

JULY 2016 – OCTOBER 2019

PC Technician / Leon Medical Center, Doral, FL

Provide technical, network, application, hardware, and server support/solutions for a state-of-the-art medical center and 7 satellite locations with 2000+ users. Resolve a wide range of IT issues, including troubleshooting, installation, and configuration of hardware and software for workstations, servers, peripheral devices, and networking infrastructure. Track, report, and proactively address systems capacity issues based on business forecasts.

Desktop & User Support

• Assist users with issues on applications such as Dentrix, Patterson Imaging, and Willow by on- site assistance, phone assistance, and remote connection

• Re-image Workstations with Windows 7 Enterprise Edition Operating System

• Provide data backup of workstations, email client setup, virus/spyware support, and mobile device support for smartphones and tablets

Network / Server Support

• Assisted in installing Cisco switches, routers, firewalls and patch panels for remote store

• Troubleshoot issues with Citrix connectivity to ensure remote access to business-critical applications

• Use Active Directory (AD) to add / manage workstations, maintain inventory for workstations and printers, and assist with password recovery for end-users Education

DECEMBER 2015

Bachelor of Science in Information Technology

Milcreek, UT

Western Governors University

Certification

• Microsoft Azure Administrator

• Fundamentals of Network Security

• CompTIA A+

• CompTIA N+

Knowledge

• Programing Languages: Powershell, Java, HTML, SQL, XML, PHP

• OS: Windows XP/Vista/7/8/10, Server 2003/2008/2012, Mac OS, Ubuntu, Linux • Softwares: VMware, VSphere, EMC, Desktop Authority, Microsoft Office 365

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