Quality Assurance Project Management

Los Angeles, California

619-***-**** *********@*****.***

Quality Assurance/ Project Management

An accomplished IT engineer with more than a 20 years track record of Software testing, quality assurance, project management experience and deep knowledge and extensive experience in general software support ( Salesforce/CRM ) and testing- Track record of success in managing complex IT modernization and system integration projects. Collaborates well with all levels of professionals, including clients, managers and various stakeholder. Currently looking to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth and development.

Skills & Qualifications

Embedded Software Testing

Quality Assurance

Support and assist

Team Leadership

Software Engineering

IT Infrastructure & Standardization

Process & Performance Improvement

Thourough understanding of computer systems

Product/Project Management

Data Analysis

Product owner

Fluent (French & Arabic)

Technical Skills : Salesforce CRM, AZURE Platform, AWS, DBeaver, cPanel, Postman, Google Analytics/AdSense

Operating Systems : Mac OS/ Microsoft Windows Software : Microsoft Office/ Visio/Project. Defect Tracking Tools: JIRA, Confluence, ServiceNow, Rational ClearQuest, Silk Test, WinRunner PLM WIndchill

Professional Experience

Savoir ( S4voir, LLC ) Los Angeles Present

Project Manager

• Explore new clients and signup contracts/negotiate

• Leading and managing a team of IT service management professionals

• Developing and maintaining team skills through training and coaching ( PLM Windchill )

• designing, implementing, and maintaining processes to ensure efficient delivery of IT services to end users

• Communicating effectively with senior management regarding the status of IT services and potential risks.

• Implementing best practices for data management and system security

VISAIC, Consultant Los Angeles Dec 2020/Jul2023

Project Manger Jr/Owner & System tester

Implemented code changes to both Azure & AWS platform to commit and testing purpose

Tested different feeds of videos ( Quality/Bandwidth/Connection )

Review resources and personal for great execution for the project and delivery deadlines

Refine the criteria for user stories along with Product Owner and Agile/Scrum team

Review and create test cases for new platform and added new clients to the main

Work on DB to review analytics and all data related to users

Analyze and review data from Google Analytics and create reporting for better understanding of monetization

Use of Google AdSense to review and select ads that are better suited for the platform

Daw Fos, Freelance Los Angeles Feb 2018-Dec 2020

Software Tester & Support

Implement quality assurance practices and procedures, acceptance test plan and other QA assessments

Create and execute Test plans, End-to-End testing, Bugs and Status report

Detect software quality issues, report and track them to resolution

Execute automation scripts as required to ensure quality and stability

Manage and support test cases repositories and bug tracking using JIRA

NeuLion, San Diego, California May 2015-Feb 2018

Software Tester & Support Engineer

Designed, implemented, tested, debugged and provided support for system and embedded software that meets technical and customer requirements through all the phases (Unit Testing/ Subsystem/System Integration/Regression/Acceptance/Beta testing)

Participated in Agile working practices such as daily scrum meetings, design session, sprint planning, sprint reviews and retrospective meeting

●Created tasks by using Salesforce (CRM) to gather information on customers (email, phone, etc.) and their requests. Testing the platform and creating reports for monthly meetings

Assisted customer through our portals using Zendesk to respond to their ticket and assist them with questions and problems.

●Reported all bugs and issues found on all aspect of the software to the developer team in regard to DivX Player, Convert, Media Server using JIRA platform

●Provided both French and Arabic translation assistance to all needed documentation and replies to customers and users.

DivX, San Diego, California Jul 2010 – May 2015

Community Media Expert (English& French)/Embedded Support Engineer

●Tested embedded software on the DivX TV application with all phases (System Unit Testing/Integration/Validation)

●Orchestrated pre-release testing as part of the product launch process for new product introduction and training

●Prepared and maintained the Salesforce database system used for our CRM

●Documented and tracked all user and partner information and issue management details

●Identified and reported product error(s) to engineering and provide follow-up feedback to users regarding issue status and resolution

●Improve performance and help reduce costs for development and maintenance

SONY Electronics, San Diego, California Aug 2007- Sep 2008

Software Quality Assurance

Led the development, establishment, and enforcement of quality assurance measures and testing standards for new devices (TV Chassis), products, and improve performance to existing applications, products, and enhancements throughout their development/product lifecycles.

●Tested embedded software on current High Definition TV chassis.

●Run performance analyzer to collect continuous data capture and real time logic analyzer

●Review test cases and detailed Specs for different projects and releases.

●Assessed defects and write incidents and submit them to a platform (SaberDM)

●Ran an automated testing tool (Bobcat) on different TV Models to test reliability with different test scenarios.

●Performed black box including (functional and regression) testing.

●Have real time failure mode test to make sure the device is performing well

●Reviewed documentation written in French and compare, translate to the current project worked on.

●Maintenance and testing for new upgrades to latest firmware that was deployed

Wells Fargo Home Mortgage, San Diego, California Sep 2003- May 2007

Systems Quality Assurance Analyst

Developed and established quality assurance standards and measures for the information technology services within the organization; gathered and analyzed data in support of business cases, proposed projects, and systems requirements.

●Performed and ran functional and regression testing on different phases and different levels (functional/regression).

●Participated on project team while working as project contact for testing activities

●Conducted reviews of business requirements and functional specification documentation and provides feedback.

●Accountable for development and execution of thorough testing, test plan documentation, scripts, and scenarios.

●Managed all testing phases of the testing/quality assurance process.

●Responsible for ensuring thorough end to end testing (target through regression) prior to implementation.

●Collaborated with peers to develop/maintain consistent test methodology and documentation repository.

Wells Fargo Home Mortgage, Minneapolis, Minnesota Jan 2003- Aug 2003

Software Quality Assurance Mortgage Consultant

Compliantly provided mortgage and mortgage protection advice to existing and potential non relationship managed customer'; accountable for delivery of individual set of goals and benchmarks, covering conduct, customer and financial.

●Qualified people for loans by analyzing credit history, income, assets, etc.

●Computed profitability pricing of Mortgage Transactions by weighing the risks for both the borrower and the lender.

●Screened and dropped loans that would result in a loss, or not meet underwriting guidelines.

SPS Commerce, St. Paul, Minnesota Oct 1999-Apr 2001

Software Test Engineer/Project Tracking Coordinator

●Tested our B2B web portal for different purchases and inventory related transaction used by big corporation such as (Target/ Best Buy)

●Executed manual & automated test cases using SQL database manipulation & SILK test for automated testing.

●Monitored project flow, documented & maintain test plans that identify & described the methods that were used

●Documented defects to ensure QA guidelines were met

●Created test approach, test plans, test cases, test scripts and test procedures

●Coordinated weekly updates with project leads, QA and Product stakeholder

●Developed & implemented specifications, processes and standards for EDI

Education & Credentials

Master’s degree: Master’s software design & analysis, University of St. Thomas St. Paul, MN 2002

Bachelor of Science: B.A. in Business Administration and Marketing, Augsburg College Minneapolis, MN 1998

Minor: Management Information Systems

Activities & Interests

Athletics: Tennis (played for NCAA III)

Volunteering: Volunteered at the University of Minnesota Health Service & Hospital with patients

Activities: Hiking, sailing, travel.

Contact this candidate