High School Customer Service

OTIS NELSON

** ********* ****, ******** ******, Montego Bay 876-***-****

***********@*****.***

Objective

Dynamic and dedicated professional with proven experience in entertainment coordination and customer service. Seeking to leverage my excellent communication, problem-solving, and multitasking skills to enhance guest satisfaction and optimize entertainment offerings.

Education

●John Rollins Success Primary (2007 – 2010)

●Holland High School (2010 – 2012)

●Browns Town High School (2013 – 2014)

●Hopewell High School (2014 – 2016)

Professional Experience

Tour Guide/Dancer/Actor

Artisan Village, Falmouth Jan 2025 (Current)

●Provided patrons who visited with a Tour of the village

●Performed designated pieces in the form of sing, acting and dancing for guests

Entertainment Coordinator / Team Lead

Wyndham Grand Sam Lord’s Castle, Barbados October 2023 – September 2024

●Led entertainment events for guest enjoyment, ensuring smooth operations and high engagement.

●Supported the Entertainment Director in scheduling, daily briefings, and activity reporting.

●Managed entertainment team, overseeing performance and delivering on guest satisfaction metrics.

●Assisted with bar operations, including drink preparation and serving, while providing top-tier service to guests.

Steel Band Performer

Positive Vybrationz October 2022 – October 2023

●Played steel pan at hotels and special events, delivering exceptional musical entertainment.

●Responsible for coordinating schedules for band performances, ensuring timely and well-executed shows.

Entertainment Coordinator

Royal Decameron Montego/Cornwall Hotel February 2021 – October 2022

●Planned and executed diverse entertainment activities, engaging guests to promote overall satisfaction.

●Collaborated with bartenders and hospitality teams to create engaging environments for events and gatherings.

●Organized promotional events to enhance guest experiences and drive engagement.

Steel Band Performer

Phoenix Heritage August 2020 – May 2021

●Provided live entertainment at various functions, specializing in steel pan performances.

Ramp Attendant

AJAS Aviation June 2016 – October 2017

●Assisted in loading and unloading luggage and cargo for various aircraft, ensuring timely and secure transport.

Relevant Skills

●Event Planning & Coordination: Proven ability to manage and execute entertainment events, from concept to completion, ensuring smooth operations and guest satisfaction.

●Team Leadership: Experience leading entertainment teams and ensuring collaboration, productivity, and high performance.

●Customer Service: Strong interpersonal skills with a focus on providing exceptional guest experiences.

●Communication: Adept at coordinating between different departments and communicating clearly with staff and guests alike.

●Multitasking: Skilled in handling multiple responsibilities simultaneously in fast-paced environments.

●Problem-Solving: Quick thinker with the ability to handle unexpected challenges and ensure successful outcomes.

●Steel Pan Proficiency: Experienced in performing and organizing steel pan music performances for a wide range of audiences.

References

●Shane Haslam – 876-***-****

●Clive White – 876-***-****

Contact this candidate