Customer Service Sales
Resume:
JORGE VILLAR
CAREER OBJECTIVE
Seeking a sales and customer service role where I can continue to foster and hone these traits as I grow within an organization. I know firsthand the importance of attentiveness working directly with customers to ensure their satisfaction. EXPERIENCE
VERIZON D2D-B2B MARKETING, FL 2025-PRESENT
Have excellent communication skills in English & Spanish. Assisting with installations. Time management to maximize productivity. Relationship building for long term relationships. Customer follow up on orders to ensure satisfaction. Prospecting and lead generating to identify new customers in a designated area. Leadership and training on new hires.
AT&T D2D-B2B Marketing, Miami, FL 2024-2025
Everyday duties not limited to:
Oversee daily trainings in office and on the field, team building & development as well as maintaining a positive mental attitude. Ability to adjust to different customers. Product knowledge services promotions.
Meeting and exceeding sales goals.
AT&T B2B Customer Sales and Service, Miami, FL - 2023-2024 Receives and makes outbound calls to business. Identify sales opportunities while understanding and tailoring the needs of a business. Utilizes the proper techniques and maintains calm under pressure. Provides a positive mindset, solution and experience in every call. Other daily tasks: Troubleshooting equipment, explaining bills and assisting with payment arrangements. Police Communications, Sunny Isles Beach Police Department, Sunny Isles Beach, FL — 2022-2023
Receives emergency and non-emergency calls for service, and dispatches field units to emergency situations; Determines nature of call, location, and priority of calls and dispatches units accordingly; Provides assistance, information and directions to non-emergency callers; Maintains awareness of field units’ activities within the computer aided dispatch (CAD) system, and maintains status and location of units on patrol; Monitors fire department frequency for emergency situations requiring police involvement; Inputs all pertinent radio transmissions into CAD system; Retrieves information from state, county and national computer networks regarding wanted persons, stolen property, vehicle registrations, and other related information; Responds to public inquires in a courteous manner, provides information within the scope of responsibility, and resolves complaints in an efficient and timely manner
Police Communications, Town of Surfside, Surfside, FL — 2011-2022 Same description as above.
**********@*****.***
8814 W Flagler St
Apt 102
Miami, FL 33174
SKILLS
Multi-Tasking
Customer Service
Sales/Negotiation
Leadership/Training
Coaching
Problem-Solving
Results-oriented
NCIC 1 and 2
CAD 1 and 2
CJIS
Bilingual
EDUCATION
Don Bosco Tech,
Paterson, NJ — High
School 1997
Front Desk Security, Elite Guard, Sunny Isles Beach, FL — 2009-2011 Guests check-in/out, daily reporting, working with property manager; Roving property
Police Communications, City of Passaic, Passaic, NJ — 2006-2009 Same as above Police Communications description
Manager/C.E.O., Monaco Furniture, Passaic, NJ — 1997-2009 Oversee all daily activity including employees, sales, deliveries, and A/P
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