Business Analyst Software Engineer

Surbhi Gupta

Email: ******.****@*****.***

Phone: +1-901-***-****

Profile Summary

Seasoned Business Analyst with 9+ years of experience delivering enterprise-wide solutions in Agile environments. Proven track record of streamlining processes, reducing rework, and driving faster product launches. Skilled in eliciting requirements, defining roadmaps, and collaborating with stakeholders to deliver business value. Adept at UAT leadership, backlog refinement, and data-driven decision-making, with a strong background in process improvement and IT project delivery.

Experience

Atos-Syntel (Client: FedEx) Memphis, USA IT Consultant Feb’ 20 – June’ 23

•Drove business analysis for FedEx Enterprise Rating Data application, enabling accurate global pricing and rate launches, which improved pricing alignment across 200+ markets.

•Partnered with product managers and IT teams to define and prioritize the product roadmap, accelerating global service launches by 15% faster than planned.

•Business Analyst for FedEx Surround tool, enabling real-time healthcare supply chain visibility; improved shipment tracking accuracy and reduced delays in critical deliveries by 12%.

•Created process flows, use cases, and user stories, ensuring alignment of business requirements with IT solutions.

•Delivered post-launch validation and UAT support, reducing high-impact defects and improving adoption.

Atos-Syntel (Client: FedEx) Memphis, USA IT Consultant Jan’ 19 - Oct’ 19

•Delivered business analysis for Enterprise Pricing application, helping sales teams reduce quote turnaround times by 10% through streamlined system enhancements.

•Collaborated with stakeholders to define enhancement roadmaps, ensuring continuous alignment with business goals and increasing delivery efficiency.

•Supported backlog refinement and prioritization, improving predictability of release cycles by 15%.

•Innoitus Mumbai, India Sr. Software Engineer Sep’ 17 - Apr’ 18

•Delivered Server Analysis System, generating real-time reports that improved bank server performance monitoring by 20%.

•Designed and tested biometric-enabled eKYC storage system, ensuring compliance with UIDAI regulations and enhancing customer data security.

Quest Global Technology Indore, India Software Engineer Nov’ 15 - Mar’ 17

•Developed and tested the Wealth eOffice app for financial investors, enabling mutual fund investments and features like portfolio tracking and wealth reports.

•Created a professional social network platform using ParseDB and migrated it to MongoDB.

•Collaborated with the business team to gather requirements and deliver feature requests and enhancements.

•Planned and executed development stories for mobile app features and enhancements.

Ypsilon It Solutions Indore, India Software Engineer Apr’ 14 - Oct’ 15

•Developed an eCommerce application offering a wide range of products, including groceries from leading brands, with doorstep delivery.

•Designed responsive GUI for mobile and tablet devices and created SQL database structures integrating with Android apps and web interfaces.

•Developed RESTful services, integrated JSON, XML, Google APIs, and third-party services to enhance mobile application functionality.

Astute System Tech Indore, India Software Engineer Jan’ 13 - Mar’ 14

•Designed and built game modules for SAMSUNG on java platform.

•collaborated with cross-functional teams to define, design, and launch new features.

Education

LSU Shreveport, USA MBA - Data Analytics GPA 3.9

VIT, Indore, India B.E. (Information Technology) 70%

Certification

Agile SAFe Practitioner Certified

Skills

Business Skills: Requirements Gathering & Analysis, Stakeholder Management, Product Management, Use Case & User Story Creation, Data Analysis & Reporting

Tools & Technologies: Agile Methodology, HP-ALM, MS Office, Postman, JIRA, SharePoint, Android

Programming Languages: Core Java, SQL, C/C++, HTML, CSS

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