Housekeeping Assistant Manager/ Supervisor

PERSONAL PROFILE EMPLOYMENT HISTORY

Highly-qualified Housekeeping Supervisor offering years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PERSONAL DETAILS

Full Name : Samantha Abrew Date of Birth : 09/08/1976 Nationality : Sri Lankan Gender : Male

Civil Status : Married Passport No :

CONTACT DETAILS

Address : Hawthorn Suite by Wyndham the Walk P.O box 120253 Phone : +94-760******

Email : ********.*********@*****.***

Linkedin : https://ae.linkedin.com/in/samantha-abrew-19448145

SKILLS

Executive Housekeeper

The Villa Benthota Paradise Road Group

October 2019 - Date

Roles and Responsibilities

Responsible for cleanliness, orderliness and appearance of the entire Hotel. Ensure that rooms are made as per company standard.

Prepare Annual Housekeeping Budget.

Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

Organize inventories with Accounts and General Store for linen, uniform and fixed assets. Pay particular attention while organizing pest eradication activities.

Housekeeping Assistant Manager Hawthorn Suites by Wyndham November 2017- June 2019

Roles and Responsibilities

Prepares and distributes the Room assignment sheet and floor keys to room boys.

Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators. Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

Schedules cleaning of all meeting rooms after a completed function.

Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

Inventories cleaning supplies & linen stock to ensure adequate supplies.

Interpersonal

Self-Confidence Work Ethic

Receptiveness to Feedback Self motivated

Computing

Proficiency with Microsoft OS

Proficiency with using Microsoft Office Packages Proficient in POS packages

Language

Proficient in English Proficient in Sinhala

REFEREES

Mr Amartya Chakraboty Cluster Executive housekeeper, Ramada Hotel group

Dubai U.A.E.

Tel +97-155-***-****

Mr. Balagi Chandrasekaran

Training & Quality Assurance Manager Hawthorn Suite by Wyndham

Dubai U.A.E

Tel +97-152-***-****

Housekeeping Senior Supervisor Gloria Hotel Apartment Dubai November 2013 - December 2017

Roles and Responsibilities

Train housekeepers on cleaning and maintenance tasks Oversee staff on a daily basis

Check rooms and common areas, including stairways and lounge areas, for cleanliness Schedule shifts and arrange for replacements in cases of absence

Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves Participate in large cleaning projects as required

Ensure compliance with safety and sanitation policies in all areas

Housekeeping Supervisor The Palace Hotel Dubai December 2010 - August 2012

Roles and Responsibilities

Responsible for house inventory and informing Front Desk if coffee, tea, games etc. are gone so the guest can be charged for them

Assisting with interviews and training of new housekeepers Track deep clean check lists to insure completeness

Support the Housekeeping Manager in monitoring team members’ performance, reporting any training requirements

Support housekeeping manager in managing absence, conduct and performance issues Act as role model to the Housekeeping team, demonstrating best practice at all times

Obtain list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.

Assign housekeeping leads their duties and inspect work for conformance to prescribed standards of cleanliness, assuring team work and coordination of efforts among staff in accomplishing tasks

Identify measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system.

Monitor and control inventory stock to ensure adequate supplies

Training new employees and making sure they use the equipment and materials properly

PROFESSIONAL QUALIFICATIONS EMPLOYMENT HISTORY (CONT)

Supervisor Training Certificate

JW Marriott Hotel, Dubai, UAE

Train the Trainer Certificate

JW Marriott Hotel, Dubai, UAE

Fire Drill Training

Dubai, Civil Defense

Essential Skills Training (15 Modules)

JW Marriott Hotel, Dubai, UAE

Health & Safety Procedure

Johnson Diversey, Saudi Arabia

First Aid Training (CPR)

First Security Group, J.W. Marriott Hotel, Dubai, UAE

Sprite to Serve Programmed

Courtyard, Marriott, UAE

Problem Resolutions

Courtyard, Marriott, UAE

Difficult Guest

Courtyard by Marriott Hotel, Dubai, UAE

One Size Fits One

JW Marriott Hotel, Dubai, UAE

Values for Life

JW Marriott Hotel, Dubai, UAE

Passport to Success (Level 1, 2, 3) & Problem Solving (Online Test)

Ship's Steward Updating Course

Juliston Hotel school School Colombo

EDUCATIONAL QUALIFICATIONS

Diploma in Housekeeping Management

Asian Lanka international Hotel School, Colombo, Sri Lanka

Basic and Intermediate German Language Course

Goethe Institute, Colombo Sri lanka

G.C.E. Ordinary Level Examination

Rajapaksha College

ACHIEVMENTS

Received Trainer of the year award 2016 at Hawthorn suite by Wyndham Dubai.

Presented with Trainer of the 3rd quarter 2016 at Hawthorn suite by Wyndham Dubai

Bestowed with Honesty Award from Radisson Blu, Dubai, UAE on Oct. 2010.

Presented with Leader of the Quarter Award from July – Sept 2007.

Promoted in job responsibilities from Room Attendant to Housekeeping Supervisor due to excellent efforts and outstanding performance demonstrated at J.W. Marriott Hotel.

Received Employee of the Month Award at jw Marriott Dubai 2003

Housekeeping Supervisor The Palace Hotel Dubai December 2010 - August 2012

Roles and Responsibilities

Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures.

Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

Housekeeping Supervisor Radisson Blu Hotel, Dubai, UAE March 2009 – October 2013

Roles and Responsibilities

Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services. Attend to any guest complaints and take service recovery measures if required.

Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

Housekeeping Supervisor Intercontinental Hotel Doha, Qatar 2008 - 2009

Roles and Responsibilities

Prepare annual housekeeping budget.

Submit requests for repair and periodic maintenance of cleaning equipment.

Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Housekeeping Supervisor Courtyard by Marriott Dubai, UAE February 2005 - July 2008

Roles and Responsibilities

Identify the developmental needs of staff and coach, mentor, or otherwise help staff to improve their knowledge or skills

Perform day-to-day administrative tasks such as maintaining information files and processing paperwork Make recommendations to improve service and ensure more efficient operation • Step in for other housekeeping staff as needed

Housekeeping Shift Leader JW Marriott hotel Dubai September 2003 - January 2005

Roles and Responsibilities

Organizing shift schedules for team members. Monitoring attendance, tardiness and time off.

Assigning duties to specific employees based on role and skills. Supervising employees and assisting with tasks as necessary.

Room Attendant

JW Marriott hotel Dubai

November 2000 - September 2003

Roles and Responsibilities

Greeting guests and responding to queries. Changing bed linen and making beds.

Replacing used towels and other bathroom amenities, such as shampoo and soap. Sweeping and mopping floors.

Vacuuming carpets.

Dusting and polishing furniture. Emptying trash containers and ashtrays.

Contact this candidate