Customer Service Quality Assurance
Resume:
Cheryl Fielder
***************@*****.***
Deatsville, Alabama
Summary
Customer service associate with 15 plus years of experience supervising multiple teams of employees, organizing work
schedules, updating procedures and policies, and performing customer service activities such as accounts receivable,
billing, and payroll . Dedicated, loyal and motivated. I love to set my own personal goals and meet them.
Experience
Customer Service Representative/Quality Assurance
AR SE « Remote 05/2021 Present
Assisted customers with New order for Major appliances or small items, returns. Delivery of Major appliances,
complaints of delivery drivers, and filed insurance claims from delivery companies damages.
Supervisor, Customer Service
NCO Group Montgomery, AL 04/2000 - 08/2015
I supervised two teams of 15 and two leads. Made sure leaders where completing the quality assurance on each associat,
complete time, write ups, and certificate of completion for associate achievemen. complete schedule, watch complete
floor and make sure to manage talk time, Wrap time, hold time, ete.
Customer Service Associate
Department of Education - Montgomery, AL 07/2020 - 10/2021
Assisted college students with FAFSA applications. From start to completion of forms. Paying loans and loan balance.
Skills
Customer service, Time management, Communication skills, Computer literacy, Microsoft excel, Leadership, Microsoft
word
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