Quality Assurance Customer Service
Resume:
A B O U T M E
EBONI BONNER
QUALITY ASSURANCE SPECIALIST
SKILLS:
Account and Insurance Billing
AP.AR and Data Entry
Registrar (University Database)
CPT Codes/ICD -10
Communication
Customer Service
Proficient computer skills (Microsoft Office - Word, Excel, PowerPoint) - Typing speed 40 wpm
Problem Solving abilities
Solid understanding of quality assurance principles, systems, methods and procedures.
EXPERIENCE:
BACKGROUND INVESTIGATOR, PERATON
WASHINGTON, DC
02/2024 - Present
Conducts background investigations for DCSA, gathers relevant information and prepares thorough reports of investigation in accordance with Federal Investigative Standards, Laws and Agency Regulations.
Conducts face to face interviews with subjects and their references.
Travels to conduct interviews or to obtain records with the expected travel radius of 30 miles from the assigned location.
Performs record checks at Courthouses, Educational, Financial Institutions, Medical and Mental Health Facilities.
Uses PIPS, FDR and FWS software to obtain case information to conduct and complete interviews.
QUALITY ASSURANCE SPECIALIST, VERRA MOBILITY
WASHINGTON, DC
04/2017 - 02/2024
Processed Tickets (Red light and Speeding Tickets).
Created PowerPoint presentations for Onboarding new employees.
Trained Employees
Maintained relationships with Team leaders and Clients.
Conducted interviews during the hiring process.
Handled external and internal communications and managed systems.
MEDICAL OFFICE ADMINISTRATOR, SIMS CHIROPRACTIC CENTER, HYATTSVILLE, MD
8/2016 - 01/2017
Performed clerical and administrative duties as assigned.
Maintained records by obtaining, recording and updating patient portals with personal /financial information.
Triaged patients when required.
Ensured all insurance payments and co-payments were accurately process.
Assisted in patient treatments including providing therapy exercises demonstrating proper body mechanics and assisting in rehabilitative therapy.
EDUCATION
DUVAL HIGH SCHOOL, LANHAM MARYALND
Academic Diploma Recieved
REFERENCES ARE AVAILABLE UPON REQUEST
An Accountable Individual with over 5+ years of experience in Customer Service, Communication and Quality Assurance.
C O N T A C T
***********@*****.***
Washington, DC
Clearance : Active
Top Secret
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