Moreno Valley Insurance Verification

Kelley Brooks

Moreno Valley, California *****

510-***-**** ****************@*****.*** www.linkedin.com/in/kelley-brooks-867a5484

Professional Summary

Dedicated administrative professional with years of experience in managing office operations, patient/customer coordination, and supporting teams in fast-paced environments. Known for strong communication/leadership abilities, exceptional problem-solving skills, and fostering a positive workplace culture.

Skills

Leadership & Team Collaboration

Strong Written & Verbal Communication Skills, Scheduling, Cash handling

Communication and Organizational

Skills, Multitasking

Problem Solving & Crisis Management

Insurance Verification & Claims Processing

Microsoft Office Suite (EHR) Systems; Epic, Cerner, Mainframe

Medical Terminology (Certified)

Food Handlers Card, Serving/Fast-Food

Work History

Current

Psych Social Clerk

Kaiser Permanente – Riverside

Assist with intake process for new patients, collecting personal, medical, and insurance information, documenting accurately.

Schedule appointments with psychiatrist, social workers, psychologists

Answer phones, emails and teams’ messages from patients, and healthcare providers, addressing questions and directing inquiries.

Maintain office supplies, including patient forms, and sign language equipment.

Assist in referring patients to external services ensuring referrals are documented properly.

2016 to 2018

Lab Assistant

Kaiser Permanente – Riverside, CA

Assisted with support duties such as filling products, labeling products, testing samples, and taking inventory.

Kept a record of lab inventory and assisted in stock rotation and reordering supplies to avoid shortages.

Prepare patients for blood draws, explaining procedures, ensuring patients understand what to expect. Confirm patient identity and lab orders to ensure correct blood samples are collected for testing

Organize and sort blood samples, prepare samples by separating plasma, serum through centrifugation.

Assist Clinical Lab Scientist in setting up equipment, tools and materials for experiments or tests.

2015 to 2016

Warehouse Associate

Amazon – Moreno Valley, CA

Prepare orders for shipment, pick, pack, and labeling merchandise.

Load and unload products, work safely around moving machinery.

Education

2025 Bachelor of Science in Business Administration of Project Management

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