Scrum Master Continuous Improvement

Fidelis Nforbi

Baltimore, MD • **********@*****.*** • 859-***-**** • LinkedIn Profile

Professional Summary

Certified Professional Scrum Master with over 10 years of experience leading agile delivery across banking, telecom, federal, and data-driven environments. Known for bridging the gap between technical and business teams, experienced in writing user stories, managing backlogs, and supporting data engineers, analysts, and developers to deliver working software. Led Agile teams at top organizations, including JPMorgan Chase, Citibank, USPS, and T-Mobile, supporting projects ranging from compliance tools to payroll platforms and credit decision systems. Proven track record in supporting scaled Agile environments (SAFe), Sprint Forecasting, PI Planning, and driving iterative delivery through servant leadership. Strong in metrics-based coaching, consistently used burndown charts, velocity tracking, and retrospectives to improve team performance and reduce rework. Trusted facilitator and Agile coach with deep experience running Scrum ceremonies, resolving blockers, guiding continuous improvement, and building strong, high-trust cross-functional teams. Expert in risk management and stakeholder engagement, ensuring project alignment and proactive issue resolution. Committed to fostering a culture of collaboration and continuous improvement within agile teams.

Professional Experience

Scrum Master 2023 - Current

United States Postal Service (USPS) - Minneapolis, Minnesota

●Daily facilitator of sprint ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.

●Writes clear, prioritized user stories to support payroll platform development and defect resolution.

●Creates and manages incident reports to track bugs, escalations, and feature delivery.

●Supports product owners in grooming and maintaining backlog items for sprint readiness.

●Collaborates across QA, developers, and analysts to align priorities and drive delivery.

●Removes blockers and shields the team from distractions to maintain steady sprint progress.

●Promotes a culture of focus, transparency, and continuous improvement within a federal environment.

●Tracks team output using JIRA and communicates sprint health to stakeholders.

●Builds a safe and collaborative team space where feedback and open problem-solving are encouraged.

●Guides the team in adopting Agile best practices and sustaining delivery momentum.

●Ensures the team adheres to Scrum principles and stays focused on sprint goals.

Scrum Master 2022 - 2023

Citibank - Dallas, Texas

●Facilitated Scrum ceremonies for data engineering teams focused on reporting, compliance, and data pipelines.

●Wrote technical user stories aligned to ingestion, transformation, and analytics priorities.

●Supported backlog management and sprint planning across cross-functional data teams.

●Maintained sprint health through velocity tracking and regular retrospectives.

●Collaborated across compliance, data governance, and platform teams to align dependencies.

●Provided clear delivery updates and risk insights to product and business stakeholders.

●Enabled consistent Agile delivery by removing blockers and coaching team members.

●Helped scale Agile maturity through improved story writing, estimation, and planning.

●Encouraged open team communication and promoted shared ownership of work.

●Created an environment where the team could focus on continuous improvement.

●Tracks and reports on key metrics such as velocity, sprint progress, and team performance.

Scrum Master 2018 - 2022

JPMorgan Chase - Atlanta, Georgia

●Facilitated agile delivery for digital payment and credit decision systems across multiple Scrum teams.

●Supported SAFe implementation through PI planning, feature prioritization, and quarterly syncs.

●Partnered with RTEs and product leadership to define epics, capabilities, and team-level work.

●Improved capacity planning, velocity tracking, and estimation through sprint retrospectives.

●Helped Product Owners manage and refine release candidates during quarterly planning.

●Fostered servant leadership by empowering teams to resolve issues and own delivery.

●Tracked team health using burndown charts and communicated metrics to stakeholders.

●Promoted collaboration through team workshops and joint working sessions.

●Provided coaching to support Agile maturity and drive better sprint outcomes.

●Built team trust through open communication and consistent delivery practices.

●Prepared regular updates and recommendations for stakeholders on project and team status.

Scrum Master 2015 - 2018

T-Mobile - Atlanta, Georgia

●Led Agile teams through early adoption of Scrum, including training and facilitation of ceremonies.

●Supported backlog grooming, sprint planning, demos, and retrospectives with cross-functional teams.

●Helped Product Owners prepare sprint-ready stories through sizing and prioritization.

●Introduced new tools and processes to improve team velocity and output quality.

●Coordinated across roles to remove blockers and support on-time delivery.

●Tracked progress with sprint metrics and coached teams on continuous improvement.

●Facilitated agile transformation efforts by embedding agile principles in team operations.

●Maintained alignment between business needs and sprint commitments.

●Promoted a safe and trusting space for team feedback and experimentation.

●Delivered consistent value by helping teams stay focused on priority work.

Project Manager Agile Lead 2011 - 2014

PNC Bank - Texas

●Coached teams through Agile transition while leading project delivery in a hybrid SDLC environment.

●Wrote and maintained user stories, release plans, and technical documentation.

●Partnered with Product Owners to size backlog items and prioritize delivery.

●Facilitated JAD sessions, stakeholder interviews, and requirements gathering meetings.

●Created UML diagrams, BRDs, and validation rules to support development planning.

●Worked with cross-functional teams to align business needs and delivery timelines.

●Used sprint metrics and visual tools to track team progress and communicate with leadership.

●Helped build a collaborative and accountable team culture through coaching and consistency.

●Supported full project cycles from planning through release with a focus on clarity and quality.

●Acted as a link between business goals and technical execution across departments.

Education

Bachelor of Science - Computer Science 2009

University of Buea – Buea, Cameroon

Certifications

Professional Scrum Master (PSM 1)

Certified Scrum Master (CSM)

SAFe 5 Advanced Scrum Master (SASM)

Skills, Tools & Frameworks

Skills: Agile Coaching, Scrum Mastery, Retrospective Facilitation, Iteration Planning, Lean Principles, Coaching Agile Teams, Conflict Resolution, Change Management, Team Building, Workflow Optimization, Release Management, Risk Management, Stakeholder Engagement, Tool and Process Optimization, Self-organization and Accountability, Spring MVC, Spring Batch, Restful Web Services, .NET Framework 2.0

Tools: Jira Align, JIRA, ServiceNow, VersionOne, Confluence, SVN, Apache Solr, BIRT Reporting Tool, SQL Server 2008, Tom Cart Server, Microsoft Office Suite

Frameworks: Kanban, Scaled Agile, Scrum, Lean Principles, Agile Frameworks

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