Membership Manager

ADILAH ABDUL-MATIN

******.******@*****.***

518-***-**** (cell)

District Heights, MD

OBJECTIVE

A self-motivated individual with a diverse range of experience and skills spanning 12+ years. I am a collaborative leader with a dedication to partnering with coworkers to promote engaged work results. I am a strong team player who excels in building and maintaining relationships with a diverse range of people, clients, stakeholders, and students in dynamic, fast-paced settings. SUMMARY OF QUALIFICATIONS

● Deep experience with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. Familiar with Salesforce, NationBuilder, CRMs, Canva, Adobe Suite, and Google Suite.

● Demonstrated ability to maintain confidentiality and professionalism with sensitive and confidential information.

● Strong teamwork and interpersonal skills; ability to be adaptable, dependable, and handle multiple priorities simultaneously.

Skills

Cultural Awareness, Relationship Building, Account Management, Data Entry, Interpersonal, written, and oral communication, Analytical and Critical thinking, staff training,

EDUCATION

SUNY Oswego, Oswego, NY BA in Public Relations

EXPERIENCE

Membership Manager - Congress for the New Urbanism, Washington, DC, August 2024 -

● Develop and implement comprehensive membership programs that align with the organization's mission of environmental sustainability, equity, and walkable communities.

● Cultivate and manage relationships with new and existing members, ensuring superb customer service and support, leading to a 100% increase in member retention rates.

● Organize and facilitate member events, webinars, and outreach programs to engage the community and promote eco-friendly practices.

● Collaborate with the marketing team to create effective campaigns highlighting membership benefits and the importance of environmental advocacy.

● Monitor membership databases and generate reports to track growth trends, member engagement, and program effectiveness.

Membership Diversity Coordinator - Congress for The New Urbanism, Washington, DC July 2022 - August 2024

● Coordinates enrollment and onboarding of new members with associated fees and paperwork.

● Helps members navigate CRM systems, pay for services, and resolve concerns.

● Responsible for cultivating a loyal member base through events and promoting members-only services.

● Develop and deliver member communications, including email alerts and annual reports.

● Builds and maintains strong donor relationships, acknowledges contributions, and reaches out for specific needs or yearly renewals.

● Supports new members by facilitating connections with established participants and smooth integration into chapter activities.

● Assists with the creation of national and regional chapter affiliates.

● Develop promotional materials, email appeals, acknowledgment letters, and progress reports.

● Creates membership campaigns for outreach.

● Assists with the preparation of scripts for fundraising and annual conferences.

● Quickly and accurately responds to customer inquiries, suggests effective solutions, and resolves issues to increase customer satisfaction.

● Helps foster cross-team initiatives and coordinates closely with leadership and development team members to ensure best practices for overall donor pipeline development.

● Facilitates inter-departmental communication to provide member support effectively. Membership Coordinator-APTA New York– Latham, NY October 2019 – June 2022

● Point person for association membership inquiries.

● Partnered with the Membership Committee Chair and committee members to foster increased member engagement and improved member retention.

● Assisted in developing, maintaining, and updating membership program guidelines, interim and annual reports, and program evaluation.

● Lead the administrative process to collect and analyze membership performance data, to recommend program improvements on both the State and local project levels.

● Fostered a climate of innovation and resolved problems to ensure member satisfaction.

● Helped create, budget, and plan membership campaigns.

● Oversaw and updated automated renewal and welcome campaigns to ensure accuracy and timeliness.

● Promoted program and membership enrollment in interactions with existing and potential members.

● Coordinated with marketing efforts to maximize member enrollment.

● Created and maintained required assets in Your Membership (YM) membership software to enhance the development of the association database.

● Responsible for accurate record keeping, billing, data management, and implementation of membership/ registration records.

● Supports the implementation of events for prospects, members & guests (Lobby Day, Delegate Assembly, Conferences).

● Maintained a dashboard of current members and prospects.

● Assisted the communications director with association member-specific communications.

● Maintained familiarity with appropriate State legislation and regulations regarding physical therapists and physical therapist assistants.

● Photo editing: edit, crop, and correct conference photos; edit headshot photos for member spotlight.

● Produced and mailed electronic & paper membership renewal reminders and new member packets.

● Support outreach to members via email updates, phone, etc. Enrollment Management Analyst- Russell Sage College – Albany, NY October 2017 – October 2019

● Data entry of potential student prospects and applicants, maintenance of all correspondence,

● Managed all correspondence with prospective students, including inquiries, applicant letters, acceptance letters, scholarship notifications, enrollment acknowledgments, etc.

● Completed audits of student applicant files every week. Monitors duplicate entries of files within our customer relations module, in Salesforce and Ellucian’s Colleague.

● Responsible for student support duties, including answering student inquiries and providing information and referrals regarding registration, financial aid, and admissions.

● Provided student academic credit reports for transfer credit evaluations.

● Assisted students during high-traffic periods (Add/Drop and registration) in person, on the phone, or via email.

● Supervised and trained all student workers and graduate student workers.

● Accessed the Admissions’ email account daily, responding to admissions-related questions and processing admissions-related paperwork.

● Provided accurate information to prospective students/parents as necessary, e.g., directions to campus

● Coordinated all mailings to inquiries and applicants. Proofread correspondence, ran labels, and gave specific instructions to student workers to assemble these packets. Assist with mass emails as required.

● Ran all student enrollment reports to ensure accuracy and operational integrity. Office Assistant 1, Department of Environmental Conservation - Albany, NY May 2016 – October 2017

● Organized and scheduled meetings, appointments, and tracked iExpense Reports

● Managed file inventory and utilized an effective mail tracking system, documenting daily office correspondence into the agency record Daybook.

● Prepared memos, letters, articles, and documents for distribution, mailing, or faxing.

● Managed public interface using customer service skills, answering and routing incoming inquiries quickly and appropriately.

● Process travel card reconciliation forms and mileage reimbursement forms

● Demonstrated ability to handle sensitive and confidential agency and HR documents appropriately.

● Support multiple executives with administrative duties, as assigned.

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