Los Angeles Customer Service

Ryann Smith **** W **th Pl Los Angeles,

CA *****

ryann.simone.smith@gmail 478-***-**** LinkedIn: linkedin.com/in/ryannsmith

PROFESSIONAL SUMMARY

Highly motivated and detail-oriented professional with 2+ years of customer service experience in fast-paced and high-profile environments. Strong background in communication, problem-solving, and organization. Proven ability to manage high-value clients, coordinate events, and lead cross-functional teams. Proficient in Google Sheets and Excel for scheduling, reporting, and real-time team collaboration. PROFESSIONAL EXPERIENCE

VIP Bottle Service Hostess

Club Lagos – Los Angeles, CA

May 2024 – Present

● Deliver exceptional service to high-end clientele, ensuring a premium experience in a high-pressure nightclub environment.

● Upsell products and services while anticipating customer needs and handling VIP requests with professionalism.

● Collaborate with the service team to coordinate product delivery and meet client expectations.

● Resolve customer issues in real-time with discretion and tact. Student Talent Manager

Gearfest Music Festival – Los Angeles, CA

August 2023 – April 2025

● Scouted talent and led auditions, managing over 30+ performers across multiple stages.

● Created detailed schedules and rehearsal plans using Google Sheets, ensuring clear communication with talent and production teams.

● Responded quickly to artist requests, from technical needs to day-of-show troubleshooting, to ensure a smooth experience.

● Maintained professional correspondence via Gmail, ensuring clarity and timely updates.

Assistant Coordinator

Kaufman Connections Dance Program – Los Angeles, CA SKILLS

Customer Service & Client

Relations

Problem Solving & Critical

Thinking

Organizational & Time

Management

Verbal & Written

Communication

Team Collaboration

Google Sheets & Microsoft

Excel

Event Coordination

Email & Calendar Management

August 2023 – May 2024

● Acted as liaison between university BFA dance students and grade school faculty, organizing logistics for weekly teaching sessions.

● Managed showcase planning, scheduling rehearsals, and coordinating venue details.

● Answered and organized high volumes of emails from both students and school partners, offering timely solutions and clear communication. EDUCATION

University of Southern California (USC) Glorya Kaufman School of Dance Bachelor’s Fine Arts Degree in Progress – Expected 2026 Glorya Kaufman School of Dance

TECHNICAL PROFICIENCIES

● Google Workspace (Docs, Sheets, Gmail, Calendar)

● Microsoft Excel

● Slack & Zoom (if applicable)

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