Customer Care Quality Control

*** ******* **** ***** ********* Cell: 901-***-****

Marion, AR 72364 *****.*********@*****.***

SUMMARY OF QUALIFICATIONS

Accomplished Coordinator / Accounting, and Manager with valuable expertise in customer care, purchasing, sales, accounting, system training and quality control management. Experience working with multiple screens and programs. Highly motivated with strong business/problem solving skills, gather crucial information that can be used to meet challenges successfully and strengthen the organization. Recognized for resolving issues satisfactorily for both internal and external customers. Adept at using strong organizational skills to prioritize and manage multiple tasks. PROFESSIONAL EXPERIENCE

Retired and buying and selling misc. items online. 2023 – 2024 DoorDash, Inc., San Francisco, CA

Doordasher 2021 – 2022

Doordashing to pick up food and items from restaurants and stores to be delivered to business and residential homes.

Crittenden County Assessor 2021 – 2021

Deputy Assessor

Assist with tax payers assessing their personal property taxes. Updating records and create new account. ALSAC/St. Jude Children’s Research Hospital, Memphis, TN 2008 – 2020 One of the world's premier centers for research and treatment of catastrophic diseases in children, primarily pediatric cancers.

Coordinator of Corporate Operations / Buyer Assistant Assists Operations in providing administrative support in the procurement of all required goods and services for ALSAC achieving optimum value, quality, and service from qualified sources in accordance with the highest of ethical standards.

Assist Senior Director with Microsoft, PowerPoint, and other software for presentations to present for Board Members and Executive Leadership meetings.

Run monthly reports for stats to provide to Senior Management.

Highly proficient on Oracle, American Express, Concur, AAA, ADT, Aim Contract management and Iron Mountain and Shred-it Confidential Shredding Systems.

Managed security systems for 36 regional field offices via MyADT website, ADT Pulse System, Brivo Card Access System which included activate / deactivate system codes, ID badges for all employees in all regional field offices including the ALSAC Call Center.

Submitted documentations in AIM system for relocation and new offices which include scheduling installation with ADT security systems, Confidential Shredding Company, and completed all task assigned to me for the opening of the relocation or new office.

Process accounts payable invoices with coding prior to approval processing for payment.

Accounts receivable activities, including payment processing and collections.

Maintain updates in OfficeSpace with New Hires and Terminations assigned seating. Handles the creation and management of floor plan and space availability on five ALSAC buildings.

Obtain bids from vendors on supplies, furniture, signs etc.

Orders NEO desktop office supplies and maintains adequate quantity of office supplies in the general office. Assists in e-Commerce online setup of employees for purchase of office supplies. JOANN CURTRIGHT PAGE 2

RANDSTAD NORTH AMERICA, L.P., Memphis, TN 2007- 2008 International staffing agency servicing office, industrial, professional, creative, and technical fields. Employment Resource Admin (Temp) @ ServiceMaster

Responsible for working with CPW and eScreen database to verify employee’s testing for hiring processes. CRITTENDEN PUBLISHING COMPANY, West Memphis, AR 2007 – 2007 Commercial printing and newspaper publishing combined services; retails office forms and supplies. Sales Executive

Responsible for increasing and developing sales in the West Memphis, Marion, and Memphis areas. CORPORATE EXPRESS (formerly US Office Products), Memphis, TN 1990 – 2007 One of the world's largest business-to-business suppliers of essential office and computer products and services with 2005 sales of approximately $4.6 billion in North America. Division Management Representative – Quality Control (2005 – 2007) Managed the implementation plan of the quality system on the common processes and procedure for the division.

Conducted internal audits, record management and document control for the company to become ISO Certified

(Sarbanes Oxley) within 3 months instead of the average 9 months.

Conducted monthly management review with senior managers to close any communication gaps.

Managed and oversaw the Case Management System to resolve issues from every department in compliance with the common procedures.

Customer Care Manager (1993 – 2005)

Trained and managed 31 customer care representatives.

Monitored and maintained customer care stats, consistently achieving a 97% service level, a 3% or below abandon rate and a call answer average of 6 seconds or less.

Interviewed all prospective new hires for the customer care department.

Conduct mid-year and yearly performance reviews for customer care representatives.

Resolved and posted account receivables in Remedy system to retain business for two multi-million-dollar Fortune 500 accounts.

Maintained a 99.2% item fulfillment rate by tracking and locating backorder items to comply with the customer’s contract.

Purchasing Agent (1990 – 1993)

Analyzed low-stock reports and built direct stock purchase orders on merchandise for a company with over $60 Million in sales.

Sourced, priced, and secured all non-catalog products for customers.

Received merchandise, matched packing lists, and received reports with invoices for vendor payment. JOANN CURTRIGHT PAGE 3

EDUCATION AND PROFESSIONAL DEVELOPMENT

Diploma, Hughes High School, Hughes, AR

Corporate training in the following areas:

ISO Certification

Quality Management System

E-Commerce / Office Depot

Remedy System

Aether 20/20 / Mobile POD System Cisco System / PeopleSoft / Kronos System

Warehouse Management System SAP Purchasing System

Sales Force Excel/Word/PowerPoint

Record Management System Share Services

Oracle

OfficeSpace Software

Concur

MyADT website, ADT Pulse System, Brivo

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