Customer Service Representative
Resume:
Andrea Weaver
MILWAUKEE, Wisconsin 53224
**********@*********.***
PROFESSIONAL SUMMARY
** **** ***** ** ******** service experience
SKILLS
resolve billing disputes for customers
WORK EXPERIENCE
9/1979
to
3/2018
AT&T
Milwaukee, Wisconsin
Service Representative
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
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