Customer Service Satisfaction
Resume:
Lexcine
Aguilar
Customer service
representative
Phoenix AZ, 85042
***************@*****.***
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Skills
Customer needs
Active listening
Customer satisfaction
Problem solving
Clear communication
Product knowledge
Fairness
Time management
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Experience
Safeway / Assistant Personal Shopper Manager
01/15/2024 - 10/04/2024
Making sure customer orders where all in the carts before customers pick up online orders . Reviewing online to verify customers inventory is in stock . Dealing with customer complaints and making sure to meet customer satisfaction when something was wrong . Having one on one metric meetings with employees on regarding on the job metrics, making sure everyone is following job requirements.
AEG VISION / CUSTOMER SERVICE REP
12/2024 - 01/2025
Calling patients to get their annual eye exam scheduled in . Confirming upcoming appointments for patient upcoming exams and follow ups . Averages calls daily 120-160 calls . Calling patients that canceled their appointments online to get them set up for a better time and day that works for the patient. Escalating patient complaints over to supervisor . Note taking after a call with patient making sure everything is noted from the call . This was a remote position so meetings and one on one metrics where done virtually . Achieved all metrics which where making minimum calls of 120 per day and note taking after my calls with every detail documented also following the attendance policy. Meetings every Friday regarding on new tasks and trainings for new tasks . On the phone back to back not ready time was only 5 min after that I would need to make an outbound call . Taking lunches and breaks at scheduled times and coming back from lunches and breaks at the time given to me . ㅡ
Education
Salvation Army online school
Highschool Diploma Class of 2017
REMOTE / CUSTOMER SKILLS
-Trouble shooting when software or laptop is down.
-Communication with supervisor with any software issues.
- Working with outlook, google docs, spreadsheet, Teams, Google meets, Google chrome, Firefox, PowerPoint and word .
-Managing call logs and in system phone .
-Work with many systems up at once .
- Meeting customer satisfaction and doing what I can possible to meet customer satisfaction before transferring to another department.
- Typing 40 Words per min
- Handeling back to back calls.
-Data Analysis
-HIPPA Trained
-Insurance verification
Contact this candidate