Payroll Specialist Customer Service

SANDRA D. RUTKOWSKI

** **** ***** ****

MERRIMACK, NH 03054

l Phone Number: 603-***-****

***************@*******.***

Accomplished, meticulous, and motivated individual willing to learn and perfect new skills and abilities. Strong critical thinking skills with an exceptional ability to resolve complex customer service issues and concerns promptly and ensure complete customer satisfaction. Extraordinary organizational skills, proficient time management, ability to work independently or as a collaborator to complete tasks, and ability to meet deadlines successfully and accurately.

SOFTWARE SKILLS INCLUDE:

ADP Workforce Now-Pay Expert — UKG Payroll-Human Resources Solutions - PeopleSoft Software Applications — Ceridian Payroll Applications - UltiPro MEDITECH — TimeTrak Payroll Applications —Syspro Inventory Systems-First Data Security System-MS Office Certifications - Oracle Software Applications - Atlas Employee Database - Restrac Recruiting Database - Lotus Notes-Microsoft Outlook

PROFESSIONAL EXPERIENCE:

KBW FINANCIAL STAFFING – MAS Staffing Company 04/06/2023 - Present

Payroll Specialist

Manchester, NH

Processing of weekly payroll for nine hundred employees in multiple states using the Paycom Payroll System. Processed Maine, New Hampshire, Massachusetts, Rhode Island, and Maine Community Health.

Pull all employee timecards from ADP Workforce Now.

Manually enter all time off for our employees, enter weekly bonuses, and pay rate changes

Verify all pay codes are correct for all employees. Employees would work in multiple locations for each payroll processing.

Format and prepare the Excel files to be uploaded into Paycom to create our employees' checks.

Audit and reconciliation of weekly time and attendance reports to payroll.

Ensure accuracy and meet deadlines, meticulous and organized, with a strong ability to prioritize.

Demonstrated the highest level of people skills and ability to manage sensitive and confidential situations.

Worked in a demanding environment and demonstrated the ability to multitask and switch quickly to immediate tasks and demands.

BAR HARBOR BANK AND TRUST 11/2024 – 02/2025

Payroll Specialist2024

Manchester, NH

Processing of weekly payroll for approximately 300 employees in multiple states using the UKG UltiPro Payroll System. Processed Maine, New Hampshire, Massachusetts, and Vermont.

Pull all employee timecards from the UltiPro timekeeping database.

Manually enter all time off for our employees, enter weekly bonuses, and pay rate changes

Verifying all pay codes are correct for all employees. Employees would work in multiple locations for each payroll process.

Format and prepare the Excel files to be uploaded into UKG to create our employees' checks.

Audit and reconcile weekly time and attendance reports with payroll.

Ensure accuracy and meet deadlines, meticulous and organized, with a strong ability to prioritize.

Demonstrated the highest level of people skills and ability to manage sensitive and confidential situations.

Worked in a demanding environment and demonstrated the ability to multitask and switch quickly to immediate tasks and demands.

KBW FINANCIAL STAFFING – MAS Staffing Company 04/06/2024 –08/2024

Payroll Specialist

Bedford, NH

Processing of weekly payroll for nine hundred employees in multiple states using the Paycom Payroll System. Processed Maine, New Hampshire, Massachusetts, Rhode Island, and Maine Community Health.

Pull all employee timecards from the KanTime timekeeping database.

Manually enter all time off for our employees, enter weekly bonuses, and pay rate changes

Verify all pay codes are correct for all employees. Employees would work in multiple locations for each payroll processing.

Format and prepare the Excel files to be uploaded into Paycom to create our employees' checks.

Audit and reconciliation of weekly time and attendance reports to payroll.

Ensure accuracy and meet deadlines, meticulous and organized, with a strong ability to prioritize.

Demonstrated the highest level of people skills and ability to manage sensitive and confidential situations.

Worked in a demanding environment and demonstrated the ability to multitask and switch quickly to immediate tasks and demands.

CONCRETE SYSTEMS 03/2023 – 09/2023

Payroll Specialist/Human Resources/Administrative Assistant

Hudon, NH

Process payroll through ADP Workforce Now for approximately three hundred employees across six separate locations in different states.

Help all employees in their Human Resources from New Hire Onboarding, enrollment in their health, dental, vision, etc., benefits.

Administrative Assistant – assisting the President/ Owner of Concrete Systems, preparing travel and conference attendance arrangements.

Assisting our accounting department regarding accounts receivable and accounts payable.

An additional administrative responsibility was preparing Sales Proposals for the Sales department and completing them promptly to bid for DOT state jobs and commercial jobs.

PC CONNECTION 04/2022 - 01/2023

Payroll Specialist Merrimack, NH

Processes payroll for ADP Workforce now. Transferring data from the time management systems of weekly and biweekly pay groups for assigned company entities. Maintains changes to and ensures the accuracy and integrity of employee hours worked and payroll data on a prompt basis, adhering to weekly deadlines.

Enters RSU data into payroll system and posts general ledger entries as needed.

Runs audit reports to verify the accuracy of payroll before transmitting files.

An added responsibility was to complete the internal payroll process control spreadsheets for balancing of all compensation that has been exact and rectified for that pay period.

Before payroll processing- ensured compliance and accuracy of time records, paid time off requests, and accruals in the time management system. Runs the interface in UTM to upload the hours into the UltiPro system.

Resolved access issues with managers and employees in UTMConducts and biweekly auditing runs scheduled, and ad hoc reports as needed, and reconciled various G/L and HR/Benefit accounts.

INLAND TECHNOLOGIES, LLC 11/2020 - 11/2021

Payroll Administrator

Manchester, NH

Weekly processing of bi-weekly payroll for 1,200 (600+ weekly) using ADP Workforce Now.

• Audit and reconciliation of weekly time and attendance reports to payroll.

• Research and respond to employee and manager questions and/or discrepancies.

• Reconciliation of quarterly and annual federal and state reports to payroll.

• Work closely with the Human Resources department to ensure exact employee data information.

• Prepare weekly general ledger payroll entries.

• Prepare payroll analysis and reports as needed.

• Guide and train new employees on proper timekeeping procedures.

• Ensure accuracy and meet deadlines, meticulous and organized, with a strong ability to prioritize.

• Provided strong customer service, meeting expectations, solving problems, and responding accurately and promptly to all parties involved: employees, supervisors, managers, and co-workers.

• Demonstrated the highest level of people skills and ability to manage sensitive and confidential situations.

• Worked in a demanding environment and demonstrated the ability to multitask and switch quickly to immediate tasks and demands.

MICROTECH STAFFING C/O GLV/VALMET 10/2018 - 02/2020

Purchasing Expeditor/Planning, Nashua, NH

•Work with Engineering to project and manage customer service to meet customers' requests.

• Reviewing open sales order reports and ensuring delivery dates are processed promptly.

• Track Job shortages and inform customer service of any delay. Collaborate with other team members to reduce worldwide product inventory and existing OSMI, as well as strive to eliminate the generation of new OSMI.

•Procurement locating and agreeing to terms and purchasing goods, services, or other works from an external source, often with the use of tendering or competitive...

• Requisitioning of materials to satisfy order and planning requirements for complete machine, spare parts. and repair-rebuild demands.

• Obtain quotes for the best quality and cost-effective products.

• Research different vendors to save money and keep a quality product with the best delivery date.

• Expedite and inquire about open purchase orders to be sure delivery dates are processed promptly

• Updating Encompix with the quote response.

• Prepare purchase order, attach blueprints, and mail it to the vendor.

• Worked with engineering to find "equivalent, less costly without changing the efficiency of our product.

•Worked with QA and vendors on vendor problems to produce workable solutions

• Worked with sales to update sale price and lead time.

NTP SOFTWARE 06/2014-07/2018

Payroll/HR Specialist/Executive Assistant to the CEO

Billerica, MA

•Complete responsibility for bi-weekly payroll and monthly commissions for 35-40 employees, including all year-end required reporting using ADP PCPW/ADP Workforce now.

•Complete responsibility for day-to-day benefits administration for the company's health & dental plans; short-term and long-term disability and life insurance plans; 401(k), 105 and 125 plans.

•Complete responsibility for census reporting. •Responsible for new hire and separation documents and follow up.

•Accountable for company cell phones, laptops, and other small equipment. Issue equipment to employees, troubleshoot problems with vendors, purchase or assist in the purchase of new equipment, document activity and procedures.

•Responsible for ordering and maintaining office supply purchases. Organizing and coordinating all company events, Employee monthly outings, company meetings and visitor/customer events.

Executive Assistant to the CEO and Owner:

•Principal Contact for Landlords' Maintenance Staff •Principal Contact for Building Maintenance Contractors and Vendors • Supervise our Expeditor Steve Sanville and assign his daily tasks.

• General Maintenance, Mail. Interoffice. Errands. Shipments •invoice Review and Approval Arrange- update and communicate our CEO’s calendar.

• Take messages and send our CEO’s phone calls • Process and maintain the company credit card expenses and assign them to the correct Accounting Journal Entries • Process and track all company expense reports.

Real Estate —Maintain both houses in Merrimack, NH and Tahoe, NV

Medical - scheduling appointments - preparing required documents.

Maintain. update and keep records for all financial transactions.

Reconcile CEO's Checking Accounts and Quicken books.

Maintain and file CEO's personal taxes.

Stonyfield Farms 07/2010-08/2011 Payroll/Human Resources Specialist

Londonderry, NH

Process bi-weekly payroll (ADP Pay Expert) through all the various pay compensation packages: Hourly, salaried, commissioned. Process ISO and NON-QUAL stock transactions, manual checks, and all other payroll related transactions. Verify balance of all deductions and compensation for each payroll. Verify and obtain all approvals before processing. Enter and balance 401k contributions and loan payments into the Fidelity website each payroll period. Maintain ADP Easy Labor.

Ensure employee changes such as new earnings and/or deductions, updating state taxes or wage notice issues, garnishments, etc.

Track employee PTO and process monthly accruals.

Monthly reconciliations of employee salaries, PTO accruals, fringe benefits, 401k employee contribution reconciliations, and employee flex benefit, and successfully moving forward the

account recon accounts.

Accurate data. entry of journal entries into the Syspro system and reconciliation.

Collections: Daily follow up and maintenance of outstanding invoices to ensure accurate and prompt payments Process, maintain daily cash sheet, and ensure accurate entries in the Syspro system.

Assist with month end closing process such as corporate bank accounts, inventory cycle counts, general ledger entries, general journal entries and account reconciliations.

STONYFIELD FARMS, MANCHESTER, NH 07/2010-08/2011

Human Resources Generalist

• Ensuring all the employees are aware of what Human Resources provides, for example, employee relations, employee and management coaching, and policy implementation and interpretation.

•Works with functional KR experts in Staffing, Compensation, and Organizational Development, benefits etc. to identify client group requirements and to develop FIR solutions to business problems through effective management of human resources. Supports the implementation of multiple programs in succession planning, executive and management development, performance assessment. Compensation.

STONYFIELD FARMS, MANCHESTER, NH 06/2009-10/2009

Payroll Specialist

•Provide comprehensive customer service for employees regarding their wages, benefits, and insurance inquiries.

Processing weekly and salaried payrolls servicing two facilities using ADP Payroll Systems.

•Calculation and entry of all employees' hours and paid time off including vacation, sick, short disability military, holiday, jury duty, and bereavement time.

•Calculation and entry of payments for sales incentives, bonus pay, on-call pay, and severance.

•Responsible for generating and reconciling payroll and liability reports for the finance department PR/GL.

•Working directly with Accounts Payable and Accounts Receivable in reconciling differences in the debits and credits in calculating company bank statements.

•Quarterly audits to ensure an accurate year end closing, accurate employee W2's and tax filings.

AMPHENOL TCS (formally Teradyne Connection Systems) 03/1999-05/2009

Payroll, Human Resource Assistant and Administrative Specialist

Nashua, NH

•Field questions resolve issues and provide excellent customer service to employees regarding their wages, taxes, benefits and insurance concerns or inquiries.

•Accurate data entry for the processing weekly and salaried payroll for nine hundred employees servicing three divisions using Ceridian Payroll Systems.

•Calculation and entry of all employees' hours and paid time off including vacation, sick short-term disability, military, holiday, jury duty, and bereavement time.

•Calculation and entry of payments for sales incentives. bonus pay, on-call pay, and severance.

Verification and accuracy federal and state employment laws including taxes, benefits, direct deposit, and wage garnishing.

Coordinate and successfully conduct all employee anniversary celebrations and all employee morale events such as monthly employee celebrations both outdoor barbecues, parties, and giveaways.

Maintain and assign all employee training programs, both on-site and off-location.

•Responsible for generating and reconciling payroll and liability reports for the finance department PR/GL.

•Quarterly audits to ensure an accurate year-end closing, accurate employee W-2s, and tax filings.

•Maintained job requisitions, including postings, data entry, and closings.

•Supported recruiting and performed candidate interview scheduling.

•Completed onboarding documents for approximately one hundred new hires weekly. Managed new employee orientation process, issuing employee numbers, scheduling orientation sessions, ensuring employees completed required employment forms, and entering employee information into Ceridian/Atlas to ensure accurate Payroll processing.

•Precise data entry to update all new hires and maintain current employee files and records, including personal/professional, and employee training records.

•Maintained employee files manually, electronically, and in hard copy.

Raytheon Service Company 04/1986 - 02/1999

Government Property Accountability Specialist

Nashua, NH

• Accountable for ensuring secure storage of all confidential military equipment, completing the required documentation to ship the equipment to the appropriate location, and having government-regulated t Representative.

Recognized for managing security of classified documents — received Employee Motivational Award. Granted Performance Award for dependability and reliability, specifically regarding commitment to the organization and detail orientation of tasks.

EDUCATION AND TRAINING

Bachelor’s degree in business administration, Hesser College, Nashua, NH

I-TR/Payroll Specialist Certification, Ceridian University, Kissimmee, FL

BR Document Retention, Rockhurst University Continuing Education Center, Lebanon, NH

Microsoft Specialist Certification, Sullivan and Cogliano Training Centers, Nashua, NH

Payroll Law Certificate, Rockhurst University Continuing Education Center, Lebanon, NH

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