Customer Service Personal Care

Esperanza Mathiasson

Chicago, IL ***** 773-***-**** *******@*****.***

Summary

Effective, successful, and versatile communicator and information processor with proven ability to manage tasks at a consistent cadence. Creative, forward-thinking individual with a talent for preparing ahead and providing for the needs of clients and employers. Able to learn on the fly and collaborate with co-workers to promote a positive consumer experience.

Skills

Effective communication

Attentive to detail

Fast learning capability

Customer problem solving

Proficient organization

Exceptional management

Juggling situations

Efficient under pressure

Experience

Receptionist, Farmers Insurance (Agency under “Kurt Mathiasson”), May 2022 - August 2023

Aurora, IL.

Answered calls regarding insurance policies.

Set up appointments.

Caregiver, Senior Helpers, May 2016 - June 2021

Lincolnwood, IL.

Physical care

Personal care: Bathing, dressing and grooming

Mobility assistance: Help with walking, transferring between bed and a wheelchair

Nutrition: Meal preparation. Making sure their meals are healthy

Medication: Ensure that the individual has their prescriptions filled and take it with them

Emotional support

Companionship: Create a nurturing environment and build a relationship with them

Emotional support: Provide comfort and support to the individual

Practical care

Transportation: Help with transportation to and from appointments and errands

Household tasks: Clean and help with household tasks

Planning: Help with planning visits from family and friends

Safety: Reduce hazards like clutter

Communication: communicate with healthcare professionals

Manager/Owner, Svea Restaurant, July 1997 - March 2000

Chicago, IL.

Customer Service

Interact with diners and check that they are receiving quality service

Handle customer complaints

Hiring and Training

Interview new employees

Train staff to provide friendly and efficient service

Create work schedules

Inventory management

Ensure kitchen is fully stocked

Reorder dairy, meats and supplies for kitchen and dining area

Check inventory quality and properly store ingredients

Financial management

Manage the restaurants finances

Issue paychecks

Health and safety

Ensure restaurant adheres to food safety practices and sanitation procedures

Conduct regular inspections

Customer Service Representative, AON Corporations (formerly Combined Insurance Company of America), May 1993 - July 1997

Chicago, IL.

Answer questions

Provide customers with answers to questions about their insurance plans

Manage complaints

Write up complaints about their policies and/or Agents

Check Encoder, AON Corporations (formerly Combined Insurance Company of America), June 1992 - May 1993

Chicago, IL.

Encoded and prepared checks for Bank deposit

Cashier, AON Corporations (formerly Combined Insurance Company of America), June 1990 - June 1992

Chicago, IL.

Processed insurance policy payment packages received from the agent

Prepared checks for encoding

Telemarketer, Cosmetique Inc. May 1988 - May 1990

Chicago, IL.

Sold monthly subscription beauty box memberships.

Cafeteria Worker, Elim Bible Institute. August 1986 - June 1988

Lima, New York

Served food to students.

Cleared up the dirty dishes.

Cashier, Combined Insurance Company of America, July 1984 - July 1986

Chicago, IL.

Processed insurance policy payment packages received from the agent.

Prepared checks for encoding.

Cashier, Kentucky Fried Chicken, January 1981 - May 1983

Chicago, IL.

Took customer food orders.

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