Customer Service, management, retail, inventory control
Resume:
Cameron Voll
Sacramento, CA *****
***********@**.***
Quick learning dedicated detail-oriented retail and management professional, with 14 years of experience in customer service, sales, and management. Possessing a proven track record in driving sales growth, improving customer satisfaction, and leading high-performing teams. Skilled in visual merchandising, inventory management, and recruiting. Proficient in POS systems, customer service and math skills. Work Experience
Banker/TPPP
LE Gaming-Sacramento, CA
February 2022 to August 2024
• Provided exceptional customer service to casino patrons, ensuring a positive and enjoyable experience
• Monitored gaming areas to ensure compliance with rules and regulations
• Maintained a clean and organized gaming area, ensuring equipment is functioning properly
• Managed large sums of money accurately while adhering to strict security protocols Retail Merchandiser
TNG Retail Services-Roseville, CA
October 2019 to September 2021
• Developed and implemented effective visual merchandising strategies to enhance product presentation and drive sales
• Collaborated with cross-functional teams including marketing, sales, and design to create compelling in-store displays and window presentations
• Conducted regular store visits to ensure compliance with brand guidelines and standards for product placement and signage
• Created planograms that optimized space utilization, improved product visibility, and increased overall store profitability
• Maintained strong relationships with key accounts by providing exceptional service support Store Manager
AutoZone-Rocklin, CA
February 2015 to July 2019
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Managed a team of 13 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
• Managed the full recruitment cycle, including sourcing candidates, conducting interviews, and making job offers
• Conducted performance evaluations for employees to assess job performance and provide feedback for improvement
Fast Food Worker
McDonald's-Antelope, CA
February 2012 to August 2014
• Provided fast and friendly service to customers, ensuring a positive dining experience
• Efficiently took customer orders and accurately entered them into the POS system
• Maintained cleanliness of work area, including wiping down counters, tables, and equipment
• Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
• Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries
• Demonstrated strong knowledge of menu items, ingredients, allergens, and special dietary requirements
Server/Cook
Denny's-North Highlands, CA
May 2008 to October 2011
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Demonstrated exceptional multitasking skills during peak hours, accurately managing 7-20 tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Managed food inventory, minimizing waste and optimizing cost efficiency Education
Foothill High School - North Highlands, CA
August 2007 to June 2011
Skills
• Management Experience
• Customer Service
• Basic Math
• Computer Skills
• Retail sales
• Merchandising
• Planograms
• Retail Management
• Interviewing
• Store Management Experience
• Upselling
• POS
• Cash Handling
• Loss Prevention
• Recruiting
• Time Management
• Pricing
• Microsoft Word
• Conflict Management
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