Customer Service Unarmed Security

EM

ERICA MONTGOMERY

*****************@*****.*** 773-***-**** Cicero, IL 60804

To obtain a career with a progressive organization where my skills and knowledge can be utilized and enhanced. I am a proactive learner with a high level of work ethics and attributes of a professional. I am eager to demonstrate my ability to communicate effectively and deliver exemplary customer service. Strong customer service skills

Effective communication

Collaboration

Self-directed

Team-oriented

Proficient in Microsoft Office applications

Strong interpersonal skills

Multitasking

Minimal supervision

Flexible

Adaptable to change

Well-organized

Attention to detail

Intermediate knowledge of QuickBooks

Journal entries

Income statements

Creating invoices

Good judgement

Time management

Security teamwork

Inter-Con Chicago, IL

Unarmed Security Officer

04/2024 - 03/2025

Investigate incidents/alarming behavior and handle them accordingly. Complete any required reports if necessary.

Secure premises by patrolling the property hourly. Monitored premises to ensure safety and security of personnel and property.

Conducted regular patrols to detect signs of suspicious activity or hazards. Responded promptly to emergency situations, coordinating with local authorities as needed.

Prosegur Chicago

Unarmed Security Officer

08/2023 - 05/2024

Monitored premises to ensure safety and security of personnel and property.

Conducted regular patrols to detect signs of suspicious activity or hazards. Managed access control by verifying identification of visitors and employees.

Prepared detailed incident reports documenting security events and actions taken.

Assisted in the training of new security staff on procedures and protocols. Collaborated with law enforcement during investigations and emergency response efforts.

Guarded entrances and exits against unauthorized entry. Paper Source Forest Park, IL

Quality Inspector

10/2020 - 02/2023

Ensured the accuracy of merchandise inventory records in the warehouse through the use of rf scanners and physical counts. Ensured the correct amounts with that of the customer's count. Summary

Skills

Experience

Responsible for completing merchandise tickets and confirming accurate balances to match data from scanners.

Inspected pallets upon arrival on the docks and before loading onto trucks for delivery.

Supplied assembly lines with product to pack whenever needed. Communicated with corporate office through email throughout the day updating them with counts and audits as requested. Dial America Oakbrook, IL

Call Center Representative

09/2019 - 10/2020

Make outbound calls to customers regarding new products. Make outbound calls to customers in regard to missed payments/ default accounts.

Washington Inventory Service International

Chicago

Inventory Associate

11/2012 - 01/2018

Ensured the accuracy of merchandise inventory records in the store using hand-held scanners and physical counts.

Ensured correct amounts with that of the customer's count. Responsible for completing merchandise tickets and confirming accurate balances to match data from scanners.

Colorado Technical University Online

Associates Degree in Accounting

01/2025

Malcolm X College Chicago, IL

Community Health Worker certificate

01/2018

120 clinical hours at Malcolm X Child Development Center International Academy of Design & Technology Chicago, IL Merchandising Management training

08/2012

Berrien Springs High School Berrien Springs, MI

High School Diploma

09/2006 - 05/2010

National Junior Honors Society (Benton Harbor Charter School) National Honors Society (Benton Harbor High School) Valid perc card

20 hour basic security training certificate

Education and Training

Accomplishments

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